Freya Beck
Summary
Dynamic professional with a proven track record in fostering engaging environments and enhancing customer satisfaction, as demonstrated at Farsley Celtic F.C. Expert in team collaboration and hospitality service, with a knack for problem-solving and time management. Skilled in customer service and first aid, I excel in fast-paced settings, significantly improving service delivery and client rapport.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Farsley Celtic F.C
01.2021 - 09.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Primary School Teacher
Wellspring Academy
09.2021 - 08.2024
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Reinforced positive behaviour by encouraging efforts through affirmation statements and praising accomplishments.
- Organized extracurricular activities such as field trips and after-school clubs, enriching the educational experience for all students.
- Mentored new teachers within the school community by sharing best practices, lesson plans, and advice on navigating common challenges faced in the profession.
- Assessed and improved lesson plans through implementation and experimentation.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Met with parents to review Individualized Education Plans for at-risk students.
- Taught core subjects of math, science, technology, and history.
- Improved classroom management by setting clear expectations for behaviour and implementing consistent consequences for inappropriate actions.
- Boosted student confidence through regular feedback on their work and providing opportunities for self-assessment, leading to higher levels of motivation and engagement in the classroom.
Swimming Teacher Assistant
York Sport
04.2015 - 08.2021
- Provided constructive feedback to students, helping them identify areas for improvement and develop their swimming abilities.
- Assisted fellow instructors in refining teaching methods, leading to improved overall team performance.
- Participated in staff meetings to discuss best practices, share resources, and address program-related issues or concerns.
- Streamlined the assessment process by creating consistent evaluation criteria for all levels of swim instruction.
- Organized fun and educational events to promote water safety awareness within the community.
- Established trust with parents by being accessible, transparent about progress, and providing ongoing support outside of scheduled lessons.
- Adapted teaching techniques to different learning styles.
- Motivated participants through one-on-one instruction and positive feedback.
Bar Staff Member
The Hog's Head
07.2015 - 08.2020
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted with inventorying beverage stock and bar supplies.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Master of Arts - Education
Leeds Beckett University
Leeds, UK10-2021
Bachelor of Arts - Primary Education
Leeds Beckett University
Leeds,UK08-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Hospitality service expertise
- Complex Problem-solving
- Time management
- First aid training
- RSA certified in NSW
- Changing beer kegs
- Growth mindset
- Special education
Certification
- RSA, Galaxy training Australia, 2024, November.
- Provide cardiopulmonary resuscitation, First aid pro Australia, 2024, December.
- Provide basic emergency life support, First aid pro Australia, 2024, December.
- Provide First aid, First aid pro Australia, 2024, December.
- Provide first aid in n education and care setting, First aid pro Australia, 2024, December.
- Level 1 swimming teacher assistant, ASA England, 2019, May.
Timeline
Primary School Teacher
Wellspring Academy
09.2021 - 08.2024
Waitress
Farsley Celtic F.C
01.2021 - 09.2024
Bar Staff Member
The Hog's Head
07.2015 - 08.2020
Swimming Teacher Assistant
York Sport
04.2015 - 08.2021
- RSA, Galaxy training Australia, 2024, November.
- Provide cardiopulmonary resuscitation, First aid pro Australia, 2024, December.
- Provide basic emergency life support, First aid pro Australia, 2024, December.
- Provide First aid, First aid pro Australia, 2024, December.
- Provide first aid in n education and care setting, First aid pro Australia, 2024, December.
- Level 1 swimming teacher assistant, ASA England, 2019, May.
Master of Arts - Education
Leeds Beckett University
Bachelor of Arts - Primary Education
Leeds Beckett University
Similar Profiles
Cindy GreenCindy Green
Independent Facilitator at F.C Joyce ElementaryIndependent Facilitator at F.C Joyce Elementary
Michael GarlandMichael Garland
MERCHANDISE SALES TEAM at SACRAMENTO REPUBLIC F.C.MERCHANDISE SALES TEAM at SACRAMENTO REPUBLIC F.C.
Rodrigo MadrigalRodrigo Madrigal
Technical Secretary/Team Administrator at Club Deportivo Toluca F.C.Technical Secretary/Team Administrator at Club Deportivo Toluca F.C.