Freya Berry
Newcastle,NSW
Summary
Resourceful and dedicated Travel Consultant that is passionate about all things travel. Extensive career in the Tourism & Hospitality industry working with clients to organise and provide unforgettable dream experiences and unique leisure travel adventures. Eager to continue my career journey and pursue my strong passion for travel & tourism by joining a supportive team. Ready and highly motivated to help achieve customer satisfaction and company goals. Strong research background, positive client feedback and love of all things travel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Travel Consultant
Sunseeker Holidays
04.2023 - 07.2024
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted clients with flight changes and cancellations to minimise travel disruptions.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Increased client satisfaction by providing personalised travel recommendations and itineraries.
- Coordinated complex multi-destination trips involving flights, accommodations, activities, transfers, & insurance policies by working closely with suppliers.
- Attended trade shows and conferences to stay current on industry trends and expand professional network.
- Monitored daily reports from GDS systems such as Sabre Amadeus reviewing fare rules restrictions to maximise revenue opportunities.
Casual Office Assistant
NOVA Cruises
07.2022 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Exhibited high energy and professionalism when dealing with clients and staff
- Answered incoming calls and emails, addressing customer inquiries & solving problems
Casual Deck Hand
NOVA Cruises
05.2022 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Resolved problems, improved operations and provided exceptional service.
Event Corporate Food and Beverage Attendant
Pinnacle People
03.2023 - 03.2023
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
- Independently delivered exceptional guest experiences through attentive service and quick response to issues
- Set and enforced performance and service standards to keep consistent, high-quality suite environment devoted to customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Casual Retail Employee
TSG Newsagents
06.2019 - 05.2022
- Processed various POS transactions including cash, credit and refunds to ensure accurate cash flow
- Assisted customers by answering questions and concerns to support positive customer experiences
- Maintained up-to-date knowledge of store policies
- Merchandising and stock control
Work Experience
NOVOTEL Hotel Newcastle
07.2021 - 07.2021
- Assisted staff in all sectors of the hotel by carrying out various different important duties & roles
- Gained first-hand in-depth experience in all of the sections of the hotel including Kitchen, Food and Beverage, Front Office & Sales/Admin
- Further developed & implemented new key skills needed to run a workplace smoothly including the importance of communication, teamwork, problem-solving, etc.
Education
Diploma -
TAFE Hamilton NSW
Hamilton, NSW12.2022
High School Certificate -
Warner's Bay High School
Warner's Bay, NSW11.2021
Certificate III -
TAFE Hamilton NSW
Hamilton, NSW11.2021
Skills
- Travel Knowledge
- Customer service and Rapport
- Strong Communication Skills
- GDS knowledge
- Courteous Phone Manner
- Warm and Friendly
- WHS Knowledge
- Attention to Detail
Certification
- Diploma of Travel & Tourism Management
- Certificate III - Tourism and Events
References
- Kelly James (Sunseeker Holidays Manager) - 0416134618 / kelly@sunseekerholidays.com.au
- Melanie Sherry ( TAFE Certicificate III Tourism and Travel Teacher) 0423506731 /
Timeline
Junior Travel Consultant
Sunseeker Holidays
04.2023 - 07.2024
Event Corporate Food and Beverage Attendant
Pinnacle People
03.2023 - 03.2023
Casual Office Assistant
NOVA Cruises
07.2022 - 03.2023
Casual Deck Hand
NOVA Cruises
05.2022 - 03.2023
Work Experience
NOVOTEL Hotel Newcastle
07.2021 - 07.2021
Casual Retail Employee
TSG Newsagents
06.2019 - 05.2022
Diploma -
TAFE Hamilton NSW
High School Certificate -
Warner's Bay High School
Certificate III -
TAFE Hamilton NSW
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