Freya Fu
Burwood,NSW
Summary
Proven achiever with extensive experience in client relationship building and event organization, notably at Plus Agency. Excelled in enhancing property visibility through marketing support and driving sales with exceptional communication skills. Demonstrated ability to collaborate effectively with teams, ensuring client satisfaction and operational efficiency. Skilled in administrative support and issue resolution, contributing to significant client engagement and repeat business.
Overview
2
2
years of professional experience
Work History
Client Services Representative and Team Assistant
Plus Agency
09.2023 - 09.2024
- Managed a portfolio of high-value clients, guiding them through the property buying process, from initial inquiry to final purchase, fostering long-term relationships and securing repeat business.
- Played a key role in organizing and executing real estate events, including property viewings, open houses, and new development launches, driving client engagement and sales opportunities.
- Supported marketing initiatives by creating and distributing promotional materials for listed properties, managing social media content, and assisting in the development of targeted marketing strategies that enhanced property visibility.
- Collaborated with cross-functional teams to resolve complex client issues related to property transactions, ensuring a smooth and efficient process, and contributing to overall client satisfaction.
- Provided administrative support to the sales team, including preparing contracts and processing sales documentation, which improved operational efficiency and contributed to successful property transactions.
Pharmacist Assistant
Cincotta Chemist
02.2023 - 08.2023
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Maintained clean and organized work environment, adhering to strict hygiene protocols to ensure safety and efficiency for both customers and staff.
- Assisted pharmacist by preparing and organizing medications, ensuring all prescriptions were ready for dispensing, and supporting daily pharmacy operations.
- Provided exceptional customer service by helping customers locate products, answering general health-related questions, and ensuring positive shopping experience.
Costume Sales
Lupo Bianco
10.2022 - 11.2022
- Assisted with design of costumes, contributing to unique and cohesive visual aesthetic for each production.
- Increased guest satisfaction by providing exceptional customer service while in costume.
Education
Master of Arts - Advertising And Public Relationship
UNSW
Sydney, NSW08.2024
Master of Arts - Strategic Public Relations
The University of Sydney
Sydney, NSW06.2023
Skills
- Client Relationship Building
- Event Organization
- Marketing Support
- Administrative Support
- Issue Resolution
- Communication Skills
- Team Collaboration
- Sales Skills
Languages
Chinese (Mandarin)
English
Timeline
Client Services Representative and Team Assistant
Plus Agency
09.2023 - 09.2024
Pharmacist Assistant
Cincotta Chemist
02.2023 - 08.2023
Costume Sales
Lupo Bianco
10.2022 - 11.2022
Master of Arts - Advertising And Public Relationship
UNSW
Master of Arts - Strategic Public Relations
The University of Sydney
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