Freya Goodfellow
Melbourne,VIC
Summary
I am a recently graduated Psychology student with extensive experience in retail, hospitality, disability support in schools, childcare and cleaning. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have a desire to learn new skills and exceed targets, with excellent time management, communication, problem solving skills, reliability and adaptability to help out the team.
Overview
9
9
years of professional experience
Work History
SEN Teaching Assistant
Horton Lodge Community Special School
09.2024 - 09.2025
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Managed challenging behaviours using de-escalation techniques to maintain a safe and productive learning environment for all.
- Use of AACs, including PODD/PECS, Makaton, switch devices, symbols and eye gaze systems
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Facilitated and lead small group activities to promote social skills and academic growth among students.
- Monitored student progress (EFL- Evidence for learning) and provided feedback to support developmental goals effectively.
- Developed positive relationships with the students by demonstrating empathy, patience and understanding.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Helped feeding and daily living skills to support physical and emotional well-being.
Hospitality Team Member
The Knot Inn
07.2024 - 09.2025
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization within dining and common areas.
- Collaborated with team members to ensure efficient food and beverage service during peak hours.
- Supported inventory management by restocking supplies and monitoring stock levels effectively.
- Executed daily opening and closing procedures, ensuring operational compliance and readiness.
- Barrister and bartender training.
- Assisted the kitchen in the preparation of desserts during busy periods to ensure prompt delivery of food.
- Participated in training sessions to develop knowledge of menu offerings and service protocols, including allergy training, cross contamination, health and safety training.
- Increased repeat customer rates with personalized guest interactions and attentive service.
Nursery Assistant
Kids Academy
07.2023 - 02.2024
- Assisted in daily care routines for children, ensuring safety and comfort.
- Supported language development through regular storytelling sessions, sing-alongs, and rhyming games.
- Supported educational activities, fostering developmental skills through interactive play.
- Maintained cleanliness and organization of nursery environment to promote hygiene standards.
- Developed strong relationships with children to support emotional well-being and trust.
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
Retail Worker
Primark
04.2022 - 01.2023
- Managed inventory levels, ensuring stock accuracy and timely replenishment of merchandise, ensuring shop floor maintenance,
- Operated point-of-sale systems efficiently, processing transactions and handling cash with precision.
- Collaborated with team members to maintain store organization and cleanliness, boosting customer satisfaction.
- Customer service - resolved customer inquiries and complaints promptly, fostering positive relationships with shoppers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cafe Worker
Sainsbury's Cafe
07.2021 - 09.2021
- Provided exceptional customer service in a fast-paced cafe environment.
- Operated espresso machines and brewing equipment efficiently.
- Opening and closing procedures.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer using the Merry Chef machine.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Cleaner
Leek High School
11.2020 - 07.2021
- Maintained cleanliness and sanitation standards across all school facilities.
- Managed waste disposal processes in compliance with environmental regulations.
- Undertook all relevant JANGRO training (including Safeguarding, COSHH and Fire).
- Handled equipment, chemicals, and materials properly and with caution.
Pot Washer
Ship Inn
05.2019 - 01.2020
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to streamline workflow during peak service hours.
- Assisted in maintaining overall kitchen cleanliness by performing additional duties such as sweeping, mopping, and wiping down surfaces.
Childcare Assistant
Sugar Street Kids
01.2017 - 06.2019
- Developed and implemented engaging educational activities to enhance children's cognitive and social skills during the afterschool club.
- Monitored child behaviour, promoting positive interactions and conflict resolution among peers.
- Supervised free play and other activities to keep children safe.
Kitchen Assistant
The Royal Oak
09.2016 - 03.2019
- Maintained cleanliness and organization of kitchen areas, following health and safety standards. Including pot washing, cleaning down th kitchen at the end of the shift.
- Prepared ingredients and assisted chefs in food preparation to ensure timely service.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed food safety practices and sanitation guidelines.
Education
Bachelor of Science - Psychology - 2:1
Leeds Beckett
Leeds, Yorkshire 07-2024
A-Levels - Psychology (A), Law (B), And Sociology (C).
Leek High School Sixth Form
Leek, Staffordshire07-2021
GCSE's - English, Maths, Science, Business, Health & Social
Leek High School
06-2019
Skills
- Verbal and written communication
- Time Management skills
- Customer Service skills
- Learning and physical disabilities support
- POS Operation & Cash Handling
- Teamwork and collaboration with other agencies
- Manual Handling training
- Organizational skills
- Multitasking Abilities
- Active listening
- Interpersonal communication
- Problem-solving abilities
Timeline
SEN Teaching Assistant
Horton Lodge Community Special School
09.2024 - 09.2025
Hospitality Team Member
The Knot Inn
07.2024 - 09.2025
Nursery Assistant
Kids Academy
07.2023 - 02.2024
Retail Worker
Primark
04.2022 - 01.2023
Cafe Worker
Sainsbury's Cafe
07.2021 - 09.2021
Cleaner
Leek High School
11.2020 - 07.2021
Pot Washer
Ship Inn
05.2019 - 01.2020
Childcare Assistant
Sugar Street Kids
01.2017 - 06.2019
Kitchen Assistant
The Royal Oak
09.2016 - 03.2019
Bachelor of Science - Psychology - 2:1
Leeds Beckett
A-Levels - Psychology (A), Law (B), And Sociology (C).
Leek High School Sixth Form
GCSE's - English, Maths, Science, Business, Health & Social
Leek High School