Freya Kearney
Wantirna ,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Valleygirl, excelling in customer service and POS system operation. Expert in creating engaging customer experiences, leading to increased loyalty and sales. Skilled in teamwork and problem-solving, consistently achieving targets with enthusiasm and dedication.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Valleygirl
Southland
12.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Receptionist
Dynamic Stability Physiotherapy
Richmond
09.2023 - Current
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
Retail Sales Associate
Sportsgirl
Southland
11.2021 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Bartender
Eagle Ridge
Boneo, VIC
12.2021 - 03.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Housekeeper
Flinders Hotel
Flinders, VIC
01.2021 - 11.2021
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Bachelor Of Music - Music Performance
Collarts
VIC VCE Certificate -
Padua College
Mornington, VIC12.2020
Skills
- Order Processing
- Display Setup
- Loss Prevention
- Regulatory Compliance
- Product Knowledge
- Customer Service
- Money Handling
- Store Opening and Closing
- Transaction Processing
- Teamwork
- POS System Operation
- Conflict Resolution
- Cash Register Operation
- Fitting room maintenance
- Relationship Building
- Problem-Solving
- Phone Etiquette
- Policy and Procedure Adherence
Timeline
Retail Sales Associate
Valleygirl
12.2023 - Current
Receptionist
Dynamic Stability Physiotherapy
09.2023 - Current
Bartender
Eagle Ridge
12.2021 - 03.2022
Retail Sales Associate
Sportsgirl
11.2021 - 11.2023
Housekeeper
Flinders Hotel
01.2021 - 11.2021
Bachelor Of Music - Music Performance
Collarts
VCE Certificate -
Padua College