Freya Plunkett

-During my holiday work at Mecca, as a replenishment assistant I focused on creating an organised, efficient and high standard work environment, sorting through products and maintaining correct operation processes. -I was on top of my to-do lists and followed through with all tasks to ensure correct information was put in place.

-Mecca is all about working together and communicating in a friendly and informative way, which allowed me to express my personality in a professional manner.

-I advanced my customer service skills by following through with customer requests and questions.

-I constantly answered the phone in an enthusiastic way and became knowledgeable on Point of Sales.

-Working with the operations team allowed for me to develop innovative ideas and solutions.

-I had the ability to work early morning and late night shifts as well as public holidays and regular hours.

- Brought in new customers through social media sites, word of mouth.

-Sanitised and sterilized equipment as required by law and company policy. Cleaning after every client and fully sanitising at the end of each day.

-Cultivated a relaxing, comfortable environment for salon services enhance client experience, such as soothing music, high quality blankets/bed, fresh aromas, mood lighting.

-Educated clients on appropriate care of new eyelashes to help ensure they are comfortable and up to high standard.

-Kept workspace clean, organised and well-stocked fro upcoming appointments. This guarantees each service is done adequately and without discomfort.

-Addressed client questions, concerns and requests directly for maximum satisfaction. Eg, asking for inspiration photos, what styles they feel most comfortable with, and helping to determine what will perfectly match their eye shape.

-Maintained full schedule of appointments with over 24 clients per week

- Remained professional and enthusiastic when dealing with difficult customers and during busy shifts.

-Used cash registers and credit card machines cash out customers, calculating change and total costs.

-Greeted new customers with a positive attitude, discussed specials, helped with any needs they had.

-Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Sicilians is one of the most talked about restaurants in Ararat.

- Shared extensive knowledge of menu items, enabling customers make personal decisions based on taste and interest.

-answered customers questions. recommended items, and recorded order information.

- Created skills while working independently and collaboratively in a team environment. I often had independent tasks but eagerly attached myself to tasks when others needed help.

-I became self motivated, with a strong sense of personal responsibility. Having personal responsibilities allowed me to feel more passionate about the job and therefore put my best foot forward.

-Proven ability to learn quickly and adapt to new situations. Gorst rural gave me tasks that varied everyday, learning to adjust enthusiastically was extremely beneficial.

-Worked well in a team setting. Providing support and guidance. At Gorst rural, there were common meetings to discuss possible improvements and celebrate achievements.