Freya Purdie
Brisbane,QLD
Summary
Highly motivated and reliable Works Coordinator with 2+ years of experience in the waste management industry and a strong background in customer service, administration, and contractor coordination. Proven ability to manage high workloads, meet KPIs, and lead teams effectively in fast-paced environments. Excellent communication, attention to detail, and organizational skills. Seeking to continue developing within waste management, ideally in a new department offering growth and leadership opportunities.
Overview
13
13
years of professional experience
Work History
Works Co-Ordinator
Waste Management Department
01.2023 - Current
- Act as escalation point for project managers and client liaison officers to ensure job completion.
- Coordinate with contractors to arrange equipment and site services efficiently.
- Set up new sites and equipment in internal systems with accuracy and attention to detail.
- Prepare and issue customer quotes and review team KPIs for performance tracking.
- Support teammates with contractor sourcing and workload prioritization in a fast-paced environment.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Implemented process improvements to enhance team collaboration and reduce operational delays.
- Managed communication between departments to ensure alignment on project goals and timelines.
- Oversaw project milestones, ensuring adherence to deadlines and quality standards throughout execution.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Enhanced team productivity by streamlining communication and implementing efficient workflow processes.
- Mentored junior team members by sharing valuable industry insights and providing constructive feedback on their performance for continuous improvement.
- Maintained up-to-date documentation for all projects, ensuring easy access to relevant information for stakeholders at all levels of the organization.
- Increased client satisfaction by consistently delivering high-quality results on time and within budget constraints.
Career Break
Family Care and Personal Development
01.2018 - 01.2022
- Dedicated time to family care and personal growth before returning to full-time work in 2023.
Builder's Trades Assistant
Dux Builders
02.2017 - 01.2018
- Assisted with on-site construction and maintenance projects.
- Ensured compliance with WH&S policies and procedures.
Office Administrator / Customer Service Roles
Various companies including Rods Auto Electrics, Beehives Property Maintenance, and Puma Service Station
01.2013 - 01.2016
- Delivered high-quality customer service and administrative support.
- Managed data entry, filing, diary management, and general office duties.
- Maintained accurate client and financial records.
- Supported day-to-day operations and communication between teams and customers.
Education
High School Diploma -
Marist College
Emerald, QLDResponsible Service of Alcohol (RSA)
Skills
- Contractor coordination & scheduling
- KPI tracking & reporting
- Team leadership (2IC experience)
- System setup & data accuracy
- Customer service & client liaison
- Communication (verbal & written)
- Problem solving under pressure
- Time management & multitasking
Timeline
Works Co-Ordinator
Waste Management Department
01.2023 - Current
Career Break
Family Care and Personal Development
01.2018 - 01.2022
Builder's Trades Assistant
Dux Builders
02.2017 - 01.2018
Office Administrator / Customer Service Roles
Various companies including Rods Auto Electrics, Beehives Property Maintenance, and Puma Service Station
01.2013 - 01.2016
Responsible Service of Alcohol (RSA)
High School Diploma -
Marist College