Freya Woods
236B Weld Street, Hokitika,West Coast
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
19
19
years of professional experience
Work History
Meat Department / Newsagent Supervisor
IGA Supermarket
01.2020 - 01.2024
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Reduced waste and spoilage by closely monitoring inventory levels and implementing strict quality control measures.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Established a reputation for the meat department as a trusted source of high-quality products through consistent attention to detail and commitment to customer service excellence.
- Improved meat department sales by implementing effective merchandising strategies and innovative product displays.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Enhanced employee morale through open communication channels which fostered a positive work environment and increased productivity.
- Trained new employees on handling, safety and stocking procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Skilled at working independently and collaboratively in a team environment.
Office Administrator
Proseed Agricultural Nursery
01.2018 - 01.2020
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Interacted with customers by phone, email, or in-person to provide information.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative
New World Supermarket
01.2015 - 01.2018
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
5 Star Apartment Cleaning/ Receptionist
Waves On The Esplanade Apartments
01.2014 - 01.2015
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Cafeteria Worker
The Caves Cafe
01.2014 - 01.2015
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Supported menu planning efforts by providing input on popular dishes and customer preferences.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Established rapport with customers by providing friendly and attentive service.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Set up advertising signs and displays on shelves, counters and tables.
- Served food according to temperature, safety and presentation guidelines.
Warehouse Assistant
Kmart Distribution Warehouse
01.2013 - 01.2014
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Mobile Phones Customer Service
Telechoice Armadale
01.2011 - 01.2013
- Created user-friendly guides to help customers better understand complex product features or billing statements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Exhibited high energy and professionalism when dealing with clients and staff.
Checkout Operator
New World Supermarket
01.2005 - 01.2011
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Assisted customers with locating store products and searched product availability online.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Promoted store loyalty programs to increase customer engagement and retention rates.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Kaikoura High School
Kaikoura, New Zealand01.2009
Skills
- Goal-Oriented
- Staff Management
- Analytical Thinking
- Inventory Control
- Process Improvement
- Industrial hygiene
- Waste Reduction
- Customer Service
- Teamwork and Collaboration
- Quality Assurance
- Multitasking Abilities
- Contract Management
Performance Strengths
- Highly motivated
- Hard working
- Quick learner
- Honest and reliable
- Works well autonomously or as part of a team
- Solutions driven
- Polite and friendly
- Flexible and able to adjust quickly
Personal Information
Date of Birth: 18/03/1991
References
Paige Strawbridge
IGA Supermarket Manager
Paraburdoo WA
(0061)891895365
Additional reference contact details available on request.
Timeline
Meat Department / Newsagent Supervisor
IGA Supermarket
01.2020 - 01.2024
Office Administrator
Proseed Agricultural Nursery
01.2018 - 01.2020
Customer Service Representative
New World Supermarket
01.2015 - 01.2018
5 Star Apartment Cleaning/ Receptionist
Waves On The Esplanade Apartments
01.2014 - 01.2015
Cafeteria Worker
The Caves Cafe
01.2014 - 01.2015
Warehouse Assistant
Kmart Distribution Warehouse
01.2013 - 01.2014
Mobile Phones Customer Service
Telechoice Armadale
01.2011 - 01.2013
Checkout Operator
New World Supermarket
01.2005 - 01.2011
High School Diploma -
Kaikoura High School
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