Freya Eithne Robson
Duncraig,Australia
Summary
Reliable Floor Staff Member known for high productivity and efficient task completion. Skilled in customer service, inventory management, and point-of-sale systems. Excel using communication, teamwork, and adaptability to ensure smooth operations and positive customer experiences.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Floor Staff Member
Sorrento Beach Club
Hilarys , WA
11.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of floor displays.
- Processed transactions accurately at cash register.
- Trained new staff on store policies and procedures.
Volunteer
Bethanie
Perth, WA
09.2025 - Current
- Manning reception.
- Assisting with organised events.
- Aiding residents with administrative tasks.
Learning & Development Co-ordinator
Tyne and Wear Fire & Rescue Service, Sunderland
01.2025 - 09.2025
- Managed a caseload of over 100 apprentices, guiding them from recruitment through to qualification, supporting them and their line managers.
- Completed Leadership & Management programmes, enhancing my skills in team management, performance improvement and professional development.
Waitress
EastStreet19
01.2025 - 07.2025
- Provided exceptional customer service, ensuring satisfaction and addressing concerns promptly.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy of requests.
- Trained new team members on restaurant protocols and service standards.
Administrative Assistant
Tyne and Wear Fire & Rescue Service, Sunderland
12.2023 - 01.2025
- Performed generalised HR duties including recruitment coordination, case management, and preparation of service-wide sickness and absence reports.
- Maintained accurate learning and development records across the organisation, ensuring compliance with regulatory and workforce development requirements.
Medical Receptionist
Trinity Medical Centre, South Shields
08.2022 - 12.2023
- Acted as the first point of contact for patients, in person and over the phone.
- Managed incoming calls, directed queries appropriately, and scheduled appointments to ensure efficient patient flow.
- Completed Level 3 Apprenticeship in Business Administration, enhancing organisational, communication and time management skills.
- Demonstrated strong attention to detail, discretion, and multitasking abilities under pressure.
Education
Business Administration -
City & Guilds
Gateshead10.2023
GCSE -
Whitburn Church of England Academy
Sunderland05.2021
Skills
- Ability to work under pressure
- Fast learner
- Team collaboration
- Leadership skills
- Multitasking ability
- Effective time management
- Adaptability
- Communication skills
References
- Niamh Errington, niamh.errington@twfire.gov.uk, Tyne and Wear Fire & Rescue Service
- Debra Slesser, d.slesser@nhs.net, Trinity Medical Centre
- Claire Gaffney, claire.gaffney@bethanie.com.au, Bethanie
Certification
RSA
Timeline
Floor Staff Member
Sorrento Beach Club
11.2025 - Current
Volunteer
Bethanie
09.2025 - Current
Waitress
EastStreet19
01.2025 - 07.2025
Learning & Development Co-ordinator
Tyne and Wear Fire & Rescue Service, Sunderland
01.2025 - 09.2025
Administrative Assistant
Tyne and Wear Fire & Rescue Service, Sunderland
12.2023 - 01.2025
Medical Receptionist
Trinity Medical Centre, South Shields
08.2022 - 12.2023
Business Administration -
City & Guilds
GCSE -
Whitburn Church of England Academy