Frida Mpawenayo
Adelaide,SA
Summary
Driven professional with a proven track record in fast-paced environments, exemplified by seamless delivery operations at Uber Eats and impactful family therapy facilitation at Independent Living Care. Excelled in utilizing GPS technology (hard skill) , ensuring customer satisfaction and efficient route management. Demonstrated flexibility and a quick learning ability, enhancing service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Food Deliverer
Uber Eats
01.2022 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Community Assistant
Independent Living Care
01.2017 - 01.2020
- Facilitated family therapy sessions between children, caregivers, and siblings to remediate conflict and build healthy relationships.
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
Education
Certificate III - Child Services
Early Childhood Vision Training Services
Adelaide, SA05.2013
Skills
- Delivery Tracking
- Phone Etiquette
- Quick Learner
- Flexibility
References
1) Benigne Kalikela Mobile : 0433 986 690
2) Peter Dixion Mobile : 0405 046 474
3) Thierrey Bigirimana Mobile : 0422 963 466
Timeline
Food Deliverer
Uber Eats
01.2022 - 07.2023
Community Assistant
Independent Living Care
01.2017 - 01.2020
Certificate III - Child Services
Early Childhood Vision Training Services
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