Frida Traga
Prestons
Summary
A motivated and passionate employee with 5 years of experience working in a retail customer service role, & 10 months in a corporate service environment, who is skilled in providing excellent customer service & meeting sales goals. Effectively works within a team, and is adept at leading one. Proficient in handling multiple customer service issues with accuracy and professionalism. Skilled in building customer & stakeholder relationships, as well as providing guidance and training to new employees.
Overview
9
9
years of professional experience
Work History
Client Solutions Specialist
Insignia Financial
08.2023 - Current
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
- Assisted in trained new team members on company systems and procedures, demonstrated through floor & tech support
- Acted as a reliable point of contact for clients throughout the project lifecycle, providing consistent updates and addressing any concerns promptly.
- Interacted with team members across departments to research and resolve customer issues, as well as facilitating the distribution of NPS statistics across teams
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Contributed to team objectives by managing the weekly email, which was inclusive of the team statistics & customer NPS feedback
Retail Supervisor
Glue Store
06.2022 - 08.2023
- Acting as supervisor, a large part of my role was working closely with my team, motivating staff and ensuring sales targets were met
- Efficient problem-solving and conflict management skills were also of great importance, as my team often looked to me for guidance in situations with difficult customers
- Additionally, I worked closely with the store managers with all duties such as opening and closing the store, handling banking and counting of the tills, assisting with the merchandising of the store and ensuring all policies were adhered to per company standards.
Retail Sales Assistant
Foot Locker
06.2021 - 10.2021
- During my tenure at Foot Locker, my work mainly consisted of operational and logistical tasks
- Working during lockdown and thus having no in-store customers, I honed my skills in back-of-house jobs such as order fulfillment, tagging and organizing stock, and processing deliveries
- This period greatly developed my organizational abilities and exposed me to roles I lacked experience in.
Retail Sales Assistant
JD Sports
09.2019 - 06.2021
- Working as a retail assistant at JD Sports provided me with unique retail knowledge and skills that I have absorbed into my work ethic
- Being the flagship store, there were very strict expectations of employees in terms of presentation, meeting KPI's and mindset, vastly impacting my performance
- Additionally, working in the footwear department, I had to meet demanding sales and upselling targets, improving my approach to selling in a fast-paced environment.
Retail Sales Assistant
ZARA
06.2019 - 12.2019
Front-End Customer Service
McDonald's
07.2015 - 04.2019
Retail Sales Assistant
Culture Kings
11.2018 - 01.2019
Education
High School Diploma -
Hurlstone Agricultural High School
01.2018
Skills
- Wide retail sales experience
- Exceptional interpersonal and communication skills
- Operating efficiently in high-pressure environments
- Strong computer and cash register operations abilities
- Proficient supervisory skills
- Strong organization and multitasking skills
- CRMS & CSR software proficiency
- Technical understanding of products provided by MLC
Objective
Customer focused professional who is passionate about facilitating and teaching, seeking an opportunity that allows me to apply my interpersonal skills and product knowledge to deliver results and foster the improvement of our business unit. I am committed to continuous learning & all opportunities to increase my professional development.
References
- Rashaad Dadamia, Manager at Glue Store, 0423-525-355
- Jess Cutrupi, Manager at JD Sports, 0431-159-166
- Stella Chung, Manager at Footlocker, 0431-059-925
Timeline
Client Solutions Specialist
Insignia Financial
08.2023 - Current
Retail Supervisor
Glue Store
06.2022 - 08.2023
Retail Sales Assistant
Foot Locker
06.2021 - 10.2021
Retail Sales Assistant
JD Sports
09.2019 - 06.2021
Retail Sales Assistant
ZARA
06.2019 - 12.2019
Retail Sales Assistant
Culture Kings
11.2018 - 01.2019
Front-End Customer Service
McDonald's
07.2015 - 04.2019
High School Diploma -
Hurlstone Agricultural High School
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