Frieda Koleti Ah Sam
Greenbank,Queensland
Summary
My career objective is to secure a position and become a valued member of your organisation – where I can utilize my exceptional problem-solving skills, proven excellent communication and time management skills gained during my time as a team member at Kmart, warehouse worker at Containers for Change, store assistant at Aldi, in my most recent role, a Supervisor at The Yiros Shop since its open. I will ensure that premium standards of work are achieved and delivered. I also pride myself on my unfailing work ethic, quick resolution of conflict and passion for building great rapport; all of these qualities I believe are essential in assisting with a great establishment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FULL-TIME SUPERVISOR
THE YIROS SHOP
03.2021 - 01.2024
- Our stores have a fun, chilled out atmosphere for our customers and cater for eat-in and takeaway
- At The Yiros Shop we pride ourselves on taking our loyal customers on an authentic food journey just like in Greece and customer service and quality is our number one priority! Responsibilities include: Opening and closing the store, Supervising employees including juniors, Training and Development of all staff to achieve outstanding results, Training and trialing new employees, Monitoring store performance and meeting KPI’s, Handling customer complaints and concerns, Running a drive-thru service, Food preparation including deep fryer/grill use, Cash handling and register operation, Cleaning and maintaining the store, Ascertained the cleanliness and maintenance of assigned areas; ensuring compliance with the stores standards, Maintaining self-presentation and hygiene
STORE ASSISTANT
ALDI
12.2019 - 03.2020
- Here at ALDI we have a commitment to operating responsibly
- This means we are constantly working to improve the way we operate to benefit our staff, our customers, our local communities and our planet
- Responsibilities include: Customer Service at tills and on the store floor, Running loads, Stocking Shelves, Answering customer queries, Maintaining store cleanliness as well as self-presentation and hygiene
WAREHOUSE WORKER
CONTAINERS FOR CHANGE
01.2019 - 04.2019
- Our mission is to help increase recycling and reduce the number of drink containers that litter our environment in Queensland
- Responsibilities for assisting with customers include: Greeting customers when they arrive and helping unload their cars onto the tables ready for count, Breaking down and thoroughly explaining to first comers the process of the job in which they are included, Accurately counting and sorting customer recycle loads, Ascertained the cleanliness and maintenance of assigned areas, to ensure compliance with the store's standards
CUSTOMER SERVICE TEAM MEMBER
KMART
11.2017 - 01.2019
- Responsible for assisting with customers on the floor, Serving customers, Assisting customers in locating their choice of products; providing demonstrations where required, Ascertained the cleanliness and maintenance of assigned areas; ensuring compliance with the stores standards, Abiding by safe manual handling, Ensuring high levels of customer satisfaction through excellent sales service
Education
High School Diploma -
Woodridge State High School
Logan Central, QLD11.2018
Skills
- Self-motivated
- Professional
- Knowledgeable
- Critical thinker, decision-maker and problem solver
- Willing to learn from and accept constructive criticism
- Highly motivated for career advancement
- Excellent personal communication skills
- Management skills: influencing, leading, negotiating and delegating abilities
- Quick resolution of conflict
- Flexible and adaptable to change
- Enjoy team contribution
- Ability to multitask under pressure
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Staff Management
Certification
- Sithfab002 responsible service of alcohol (2021)
- Covid safe work training for dining in (2021)
- I’m alert food safety (2021)
References
- Georgina Zineddine, Professional Supervisor, The Yiros Shop, Georginazineddine@gmail.com, 0451 493 998
- Jocelyn Freger, Professional Employee/Deputy Manager, Aldi, jocelynfreger@gmail.com, 0419 411 969
- Danielle To’o, Professional Supervisor, Kmart, daniellevilinia01@outlook.com, 0413 539 325
Timeline
FULL-TIME SUPERVISOR
THE YIROS SHOP
03.2021 - 01.2024
STORE ASSISTANT
ALDI
12.2019 - 03.2020
WAREHOUSE WORKER
CONTAINERS FOR CHANGE
01.2019 - 04.2019
CUSTOMER SERVICE TEAM MEMBER
KMART
11.2017 - 01.2019
High School Diploma -
Woodridge State High School
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