Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RIKKI RABENSCHLAG

Mermaid Waters,QLD

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Licenced in Queensland.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Leader - Property Management

Blink Property Queensland
07.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinated resources effectively to meet deadlines and achieve desired results.
  • Assisted in recruitment to build team of top performers.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.

Leasing Consultant

Blink Property Queensland
02.2023 - 06.2024


  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.

Supervisor

Bottega Chevron Village
04.2021 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitor stock and place orders when there are shortages
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Real Estate Agent

Bourke Commercial And Prestige Agents
03.2022 - 02.2023
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed over 50 customer calls per day
  • Represented buyers and sellers of developed and undeveloped properties.
  • Negotiated, facilitated and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Advertised client properties through websites, social media and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.

Food Truck Driver

Smoko HQ
12.2018 - 05.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Cash handling
  • Sold drinks and food to estates and workshops
  • Ordered new stock for next day
  • Carried out day-day-day duties accurately and efficiently.

Farmhand

Daly River Adventure and Wildlife Lodges NT
10.2018 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Corresponded with clients through email, telephone or postal mail.
  • Used farming equipment and machinery.

Bartender

Amped Geelong
05.2018 - 06.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Supervisor

Customs House
04.2018 - 06.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Product Manager / Travel Agent

Travel Partner Heidelberg
06.2016 - 12.2017
  • Designed Travel Packages for merchants to re-sell at profit
  • Managed all promotions and advertising for packages
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Frequently re-negotiated packages to fulfill customer’s requirements
  • Coordinated project planning and execution with team members and team leads.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Quality Control (Inspect Accommodation & Activities)
  • Attended Travel Expositions to promote sale of Travel Packages

Sales Manager / Travel Agent

Expotours German DMC GmbH
09.2015 - 06.2016
  • Sold business travel packages to large companies
  • International customer acquisition and support
  • Produced contracts, reports, letters, and proposals for clients.
  • Revision of contractual documents and participating in contractual negotiations
  • Provided CEO with weekly reports and forecasts
  • Assist in selection of future staff and training new employees
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Student Worker

Ramada Hotel and Achat Premium Hotel Germany
09.2012 - 09.2015
  • Working closely with FOH manager
  • Check in/check out of guests
  • Answering phone and dealing with guest requests
  • Took and followed detailed directions from others
  • Worked in team environment to maintain high levels of productivity
  • Answered phone calls and routed callers to appropriate personnel
  • Writing group offers and invoices for travel agencies

Education

Diploma of Hospitality -

Imagine Education
Ashmore
11.2021

Bachelor of Arts - Business Management and Administration / Hotel and Tourism Management

Internationale Berufsakademie Heidelberg
Germany
2015

Higher School Certificate -

Leibniz Gymnasium
Germany
2012

Skills

  • Adaptability and Flexibility
  • Client service
  • Contract Preparation
  • Analytical and Logical Thinking
  • Articulate and Persuasive
  • Market Tracking and Research
  • Attention to detail
  • Negotiation Management
  • Teamwork and collaboration
  • Problem-solving
  • Property management
  • Relationship building

Certification

  • Certified Real Estate Sales Person / Registration Number 4606887




References:

Karolyn Brown, Licensee at Blink Property 0406 773 513

Jamie Bourke, Bourke Prestige Agents 0417 077 277

Languages

English
Native or Bilingual
German
Native or Bilingual

Timeline

Team Leader - Property Management

Blink Property Queensland
07.2024 - Current

Leasing Consultant

Blink Property Queensland
02.2023 - 06.2024

Real Estate Agent

Bourke Commercial And Prestige Agents
03.2022 - 02.2023

Supervisor

Bottega Chevron Village
04.2021 - 08.2023

Food Truck Driver

Smoko HQ
12.2018 - 05.2020

Farmhand

Daly River Adventure and Wildlife Lodges NT
10.2018 - 12.2018

Bartender

Amped Geelong
05.2018 - 06.2018

Supervisor

Customs House
04.2018 - 06.2018

Product Manager / Travel Agent

Travel Partner Heidelberg
06.2016 - 12.2017

Sales Manager / Travel Agent

Expotours German DMC GmbH
09.2015 - 06.2016

Student Worker

Ramada Hotel and Achat Premium Hotel Germany
09.2012 - 09.2015

Diploma of Hospitality -

Imagine Education

Bachelor of Arts - Business Management and Administration / Hotel and Tourism Management

Internationale Berufsakademie Heidelberg

Higher School Certificate -

Leibniz Gymnasium

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