Friensen Gan
Kingsford,NSW
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager of Operations
Power Fitness
05.2023 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
Waiter
Level Up Coffee And Floating Bar
08.2022 - 02.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista Trainee
Coffeegram
01.2024 - 01.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Commerce -
University of New South Wales
Sydney, NSW08.2026
High School Diploma -
SMA Maitreyawira
Batam, Indonesia04.2023
Skills
- Customer Relationship Management
- Time Management
- Team Leadership
- Marketing
- Adaptability
- Product Upselling
- Customer Service
- Product and Service Sales
- Problem-Solving
Languages
Indonesian
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Certification
- Basic Barista Course, Coffeegram, January 10th - 11th 2024
Timeline
Barista Trainee
Coffeegram
01.2024 - 01.2024
Manager of Operations
Power Fitness
05.2023 - 08.2023
Waiter
Level Up Coffee And Floating Bar
08.2022 - 02.2023
Bachelor of Commerce -
University of New South Wales
High School Diploma -
SMA Maitreyawira
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