Frisca Heath

• Reviewed documentation for accuracy, completeness, and proper routing before endorsement to approving offices.
• Prepared briefs, reports, and memoranda to support management decisions and operational planning.
• Supervised assigned support tasks, guiding staff on priorities, deadlines, and proper office procedures.
• Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
• Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
• Built strong partnerships with external stakeholders to leverage additional resources and support mutual success outcomes for each party involved in collaborative projects.
• Increased employee engagement through the implementation of professional development opportunities and recognition programs.
• Led cross-functional teams to achieve project milestones on time and within budget constraints.
• Developed strategic plans aligned with company goals, resulting in improved annual performance metrics across multiple areas of operation.
• Mentored junior staff members, fostering a positive work environment that encouraged professional growth and collaboration.
• Established performance metrics and monitored progress toward goals, ensuring timely adjustments were made as necessary for optimal results.
• Collaborated with other department leaders to ensure seamless coordination of efforts throughout the organization, promoting synergy among all functional areas.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.v
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Assisted recruitment activities, scheduling interviews and preparing candidate documentation.
• Prepared HR correspondence, notices, and internal memoranda for timely distribution.
• Verified employee data entries, reducing errors in personnel information and records systems.
• Supported benefits administration, responding to employee inquiries and completing required forms.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Organized new employee orientation schedules for new hires.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Coordinated employee training programs to promote professional development and skill enhancement.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
• Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
• Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
• Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
• Managed confidential employee records, safeguarding personal and professional information.
• Streamlined recruitment processes, reducing time-to-hire through effective coordination with department managers.
• Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
• Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
• Conducted regular employee performance reviews to identify areas for development and support career progression.
• Responded to employee inquiries regarding benefits and other HR topics.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Participated in recruitment and selection process for new hires.

• Processed incoming documents and routed records for timely handling
• Updated databases with current case and processing status information
• Supported team members with administrative tasks, improving overall efficiency within the department.
• Assisted in the creation of department goals, contributing to overall company growth.

• Clerk Secretary of the Head Of Population commission
• Answer and transfer telephone calls or take messages.
• Sort and deliver incoming mail and send outgoing mail.
• Schedule appointments and receive customers or visitors.
• Provide general information to staff, clients, or the public.
• Type, format, or edit routine memos or other reports.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Paid attention to detail while completing assignments.
• Entered data accurately into tracking systems and verified information
• Reviewed forms for completeness and corrected routine errors
• Maintained organized files to support efficient record retrieval
• Responded to routine inquiries and directed requests to proper departments
• Prepared correspondence and reports following established office procedures
• Supported workflow by prioritizing tasks and meeting daily processing requirements
• Collaborated with team members on special projects, achieving desired outcomes in a timely manner.
• Enhanced customer satisfaction with timely and professional responses to inquiries.
• Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
• Managed high-volume data input, ensuring accurate and up-to-date records.
• Streamlined data entry processes for increased accuracy and productivity.
• Provided exceptional customer service through clear communication and prompt resolution of issues.
• Conducted quality control checks on processed documents to maintain a high level of accuracy.
• Demonstrated attention to detail when reviewing documents for errors or discrepancies.
• Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
• Developed strong working relationships with colleagues to foster a positive work environment.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Checked documentation for accuracy and validity on updated systems.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Earned Units towards Primary and Secondary Education - Teacher/ Lecturer

Earned Units towards Masters Degree in Public Administration

Earned Certificate II in Business