Fritzie Bacolor
Gold Coast,QLD
Summary
Organized and knowledgeable Registered Nurse experienced in treating and caring for patients. Successful in providing fast and accurate assessments and working calmly under pressure. Recognized for collaborating well with doctors to maintain top-notch healthcare practices.
Versatile registered nurse with several years of experience delivering high-quality care to patients in units. Proven leader skillful in uniting and guiding nursing teams toward achieving patient care goals and improving satisfaction. Focused on continuously driving innovation and improving patient outcomes.
Overview
19
19
years of professional experience
Work History
REGISTERED NURSE - NEUROSURGICAL WARD
GOLD COAST PRIVATE HOSPITAL
Gold Coast, Australia
01.2023 - Current
- Holistic healthcare experience at its best as possible
- Key responsibilities including but not limited to: Pre-operative pre-admission and preparation for surgery
- Post-operative admission and monitoring
- Care provision, patient and family education, and nursing planning until discharge or assist in transmission to another care discipline such as rehabilitation.
AFTERHOURS COORDINATOR
HEALTHSCOPE - PENINSULA HOSPITAL
Peninsula, Australia
01.2022 - 01.2023
- Key responsibilities including but not limited to: Clinical care and outcomes
- Leadership/management/communication
- Financial and HR Management
- Marketing
- Quality/Risk Management
- Occupational Health and Safety.
RESIDENCE MANAGER
ARCARE PIMPAMA
Pimpama, Australia
01.2018 - 01.2019
- Commissioning facility
- Responsible for the facility’s daily operation and management including but not limited to financial accountability (such as budgeting and planning, monthly financial reports, ensuring maximum occupancy, Commonwealth claims, managing debtors/creditors, purchase order and supply management, etc.), marketing and promotion of residence to the wider community, effective and positive human resource management, ACFI, Accreditation, meeting KPI requirements, business planning and project management, and other business/administrative requirements
- Staff Rostering and Payroll within budget allocation
- Full documentation as per regulatory and legislative requirements
- Clinical direction and supervision including outbreak management and liaison with Primary Health as per requirement, and Mandatory reporting, etc
- Continuous and Quality Improvement
- Staff Education and Training
- Maintaining safe workplace environment and work cover/return to work management, maintenance of equipment, etc
- Auditing, corrective action planning and implementation as per requirement
- Compliments, Complaints, and Feedback Management
- Attendance in meetings as per scheduled i.e., daily operation, monthly regional operations, clinical staff, and general staff, falls committee meetings, bimonthly resident and family meetings, quarterly medical advisory committee, etc
- Close collaboration with residents and their families, and the multi-disciplinary/allied health team.
CLINICAL MANAGER – acting general manager
buPA RUNAWAY BAY
Runaway Bay, Australia
01.2015 - 01.2018
- Responsible for daily operation management in the absence of the General Manager
- Delivered high quality of clinical and person-first/centered care to residents
- Managed the medical practice by setting clinical priorities to maximize GP/resident contact and delivered improved health outcomes
- Delivered quality customer service and support through managing resident/relative communications, providing helpful advice when appropriate, and successful management of concerns and/or complaints
- Delivered successful maximized ACFI submissions and validations
- Staff recruitment, onboarding, and retention
- Staff training and education
- Successful Outbreak Management
- Successful completion of projects – RedUSe, Medicare Local/PHN Telehealth, and Gold Coast Integrated Care Program
- Successful secondments as Acting General Manager
- Meeting KPI requirement.
SITE COORDINATOR
PRES CARE LAKE SHERRIN
Lake Sherrin, Australia
01.2014 - 01.2015
- Responsible for daily operations and management of the facility; budgeting, marketing, human resource and contract management of all suppliers, reporting, business planning and project management
- Direction and supervision of the provision of care services for residents; clinical governance
- Led and developed a diverse team
- Ensured and delivered excellent communication and interpersonal skills and dealt with a variety of internal and external contacts
- Ensured delivery of quality service to adherence of the Accreditation Standards and quality and safety systems
- Ensured all administration and documentation requirements initiated and completed in a professional and timely manner.
CLINICAL MANAGER
FAIRVIEW CARE HOSPITAL
01.2010 - 01.2012
- Provided oversight of the health and welfare of residents with the liaison with relatives and allied health professionals
- Ensured the optimum health, care and well-being of each individual residents through regular planning, monitoring, and evaluation of care
- Managed resident pre-admission screening and actual admission
- Managed staff recruitment, administration, appraisals, and training
- Managed concerns and complaints in a professional and timely manner
- Full compliance with Accreditation and Certification Legislation and Standards.
FACILITY MANAGER
CROMWELL HOUSE & HOSPITAL
01.2006 - 01.2009
- Transformed low-level unit to a dementia-secure environment
- Increased and maintained maximum resident occupancy of 98% - 100%, and over-achieved targeted annual revenue
- Updated, established, and implemented the Quality Assurance Program
- Adhered to workplace health and safety legislation and standards by promoting and ensuring a safe environment for residents and staffs, and maintaining a high standard of food, housekeeping and laundry services
- Attended inspections from relevant health and safety authorities and efficiently instigated required changes (Fire and Building inspections, Occupational Safety and Health, Ministry of Health/District Health Board Auditing Compliance, etc.)
- Ensured accurate and effective staff administration, recruitment, training and education program
- Carried out accurate and effective administrative duties, protocols and procedures especially and specifically relevant to income and expenditure: initiative and flexibility in general and specific financial budgeting in direct relation to resident occupancy
- Successful implementation of resident therapy program.
FACILITY MANAGER
YoungCare Apartments Coomera (Wesley Mission Queensland)
Coomera, Australia
01.2018
- Responsible for the facility’s daily operation and management including but not limited to financial accountability (such as budgeting and planning, monthly financial reports, ensuring maximum occupancy, Commonwealth claims, managing debtors/creditors, purchase order and supply management, etc.), marketing and promotion of residence to the wider community, effective and positive human resource management, ACFI maximization, Accreditation, meeting KPI’s, and other business/administrative requirements
- Full documentation as per regulatory and legislative requirements
- Clinical direction and supervision
- Continuous and Quality Improvement
- Staff Education and Training
- Workplace Health & Safety - maintaining safe workplace environment and work cover/return to work management, maintenance of equipment, etc
- Auditing, corrective action planning and implementation as per requirement
- Compliments, Complaints, and Feedback Management
- Attendance in meetings as per scheduled i.e., daily operation, monthly regional operations, clinical staff, and general staff, falls committee meetings, bimonthly resident and family meetings, quarterly medical advisory committee, etc
- Close collaboration with residents and their families, and the multi-disciplinary/allied health team
- Rostering with Kronos and Payroll System.
Education
Diploma in Leadership and Management -
Gravitas Academy
01.2018
Diploma in Human Resource -
ALISON (Advanced Learning Interactive Systems ONline)
01.2014
Diploma in Operations Management -
ALISON (Advanced Learning Interactive Systems ONline)
01.2014
Certificate in Infection Control -
Waiariki Polytechnic
01.2003
Overseas Registered Nurse Course -
UNITEC Institute of Technology
01.2000
Operating Room Clinical Specialization -
Good Samaritan Colleges
01.1995
Bachelor of Science in Nursing -
Central Luzon Doctor’s Hospital – Educational Institution
01.1994
Skills
- Analytical & Critical Thinker
- Auditing
- Benchmarking
- Change Management
- Coaching & Mentoring
- Collaborative approach
- Compliment / Complaint & Feedback Management
- Policy & Procedure Development
- Project & Operations Management
- Effective Communicator
- Effective Multi-tasker
- Effective Negotiator
- Emotional Intelligence
- Forward Planner
- Goal Seeker & Outcomes Focused
- Palliative/End-of-Life Care
- Pain Management
- Participative
- Proactive
- Roster Management
- Strategic planner
- Team Player
- Risk Management & trend /exceptional reporting
- Wound Care & Management
- Care Planning
- Infectious disease control
- Culturally-sensitive care
- Patient Management
- Unit Administration
- Bi-lingual in English and Filipino (Tagalog)
- Staff supervision, leadership, and education
- Complex Problem-Solving
- Resource Allocation
- Team Coordination
- Long-Term Care
- Patient Satisfaction and Process Improvement
- Compassion and Empathy
- Intake and discharge
- Professional Bedside Manner
- Coordinating referrals
- National regulatory compliance
Affiliations
- New Zealand Association of Gerontology, Member, 2011-01-01, PRESENT, www.gerontology.org.nz
- Waitemata District Health Board, www.waitematadhb.govt.nz/HealthProfessionals/RACIPcareguides
- Auckland Goldstar Institute, Advisory Committee, 2012-01-01, 2012-12-31
- Link Nurse Hospice North Shore, 2010-01-01, 2012-12-31, www.hospicenorthshore.org.nz
- Ellipse Institute, Advisory Committee, 2007-01-01, 2008-12-31
Publications
- 2012 RACIP Reviewer, Registered Nurse Care Guides for Residential Aged Care, http://www.waitematadhb.govt.nz/HealthProfessionals%20/RACIPcareguides.aspx
- 2012 RACIP Contributor, Dementia Decision-making Journey, http://www.qualityaccounts.health.nz/quality-initiatives/consumer-engagementexperience/stories/type/view/storyid/33
- 2011 RACIP Work Group Member, Medicines Care Guides for Residential Aged Care, http://www.health.govt.nz/publication/medicines-care-guidesresidential-aged-care
References
REFEREES AVAILABLE UPON REQUEST
Timeline
REGISTERED NURSE - NEUROSURGICAL WARD
GOLD COAST PRIVATE HOSPITAL
01.2023 - Current
AFTERHOURS COORDINATOR
HEALTHSCOPE - PENINSULA HOSPITAL
01.2022 - 01.2023
RESIDENCE MANAGER
ARCARE PIMPAMA
01.2018 - 01.2019
FACILITY MANAGER
YoungCare Apartments Coomera (Wesley Mission Queensland)
01.2018
CLINICAL MANAGER – acting general manager
buPA RUNAWAY BAY
01.2015 - 01.2018
SITE COORDINATOR
PRES CARE LAKE SHERRIN
01.2014 - 01.2015
CLINICAL MANAGER
FAIRVIEW CARE HOSPITAL
01.2010 - 01.2012
FACILITY MANAGER
CROMWELL HOUSE & HOSPITAL
01.2006 - 01.2009
Diploma in Leadership and Management -
Gravitas Academy
Diploma in Human Resource -
ALISON (Advanced Learning Interactive Systems ONline)
Diploma in Operations Management -
ALISON (Advanced Learning Interactive Systems ONline)
Certificate in Infection Control -
Waiariki Polytechnic
Overseas Registered Nurse Course -
UNITEC Institute of Technology
Operating Room Clinical Specialization -
Good Samaritan Colleges
Bachelor of Science in Nursing -
Central Luzon Doctor’s Hospital – Educational Institution
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