Proven leader with a track record of enhancing customer loyalty and streamlining operations at Tom Song. Excelled in team management and customer engagement, significantly improving service delivery. Leveraged strong organizational skills and POS system expertise to elevate dining experiences, demonstrating a passion for customer satisfaction and operational efficiency. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Managed the purchase of raw food for cooking. Arranged the shifts for the cooks, kitchen hands , waiters and other staff.
I was also in charge of the till and managed customer requests and complaints