Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fu-Li ( Alice) WU

Auburn,NSW

Summary

Proven leader with a track record of enhancing customer loyalty and streamlining operations at Tom Song. Excelled in team management and customer engagement, significantly improving service delivery. Leveraged strong organizational skills and POS system expertise to elevate dining experiences, demonstrating a passion for customer satisfaction and operational efficiency. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

24
24
years of professional experience

Work History

Restaurant Manager

Tom Song
01.2018 - Current

Managed the purchase of raw food for cooking. Arranged the shifts for the cooks, kitchen hands , waiters and other staff.

I was also in charge of the till and managed customer requests and complaints

Cook

Little Shanghai Chinese Restaurant
04.2008 - 12.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Primary School English Teacher

Taiwan Department of Education
01.2001 - 01.2007
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Enhanced student literacy skills by implementing focused reading and writing activities.
  • Contributed to school-wide professional development initiatives, sharing best practices for teaching English at the primary level.
  • Managed classroom behavior effectively, utilizing redirection strategies and collaborating with support staff as needed.
  • Increased student engagement through the implementation of project-based learning experiences related to real-world scenarios.
  • Incorporated diverse literature selections into curriculum, exposing students to various perspectives and promoting cultural awareness.

Education

Bachelor of Arts - English Language And Literature

Taipei Christian College
Taipei Taiwan
06.2006

Bachelor of Arts - Chinese Culture

Huaibei Coal Normal University
Huaibei Anhui Province China
06.1988

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Operations Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization
  • Complaint resolution
  • Staff Scheduling
  • Food Service Background
  • Customer loyalty

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working

Timeline

Restaurant Manager

Tom Song
01.2018 - Current

Cook

Little Shanghai Chinese Restaurant
04.2008 - 12.2017

Primary School English Teacher

Taiwan Department of Education
01.2001 - 01.2007

Bachelor of Arts - English Language And Literature

Taipei Christian College

Bachelor of Arts - Chinese Culture

Huaibei Coal Normal University
Fu-Li ( Alice) WU