Fuad Carrim
Perth,WA
Summary
Resourceful Operations Lead known for high productivity and efficient task completion. Specialize in process optimization, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability to drive operational success and improve workflow processes.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
Project Operations Lead – Shared Services Delivery
Cognizant Technology Solutions
Chennai, India
08.2023 - 01.2026
- Directed cross-functional project support team of 10 associates for delivery assessments and pipeline reporting.
- Championed removal of operational toll gates by designing an open-access project knowledge repository, accelerating information delivery.
- Monitored pipeline health and analytics to provide comprehensive project updates and strategic presentations for executives.
- Facilitated integration among solution architects, technical SMEs, commercial departments, and transition offices to promote cohesive project requirements.
- Supplied resources and training to staff members to enhance role execution.
- Ensured customer satisfaction by regularly assessing feedback and addressing concerns. and taking corrective action when needed.
- Facilitated collaboration among departments to enhance cross-functional efficiency. such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Mentored junior staff members to support their development and improve team performance. for junior staff members.
Business Development Manager
Cognizant Technology Solutions
Chennai, India
04.2022 - 07.2023
- Managed the full pursuit lifecycle for complex IT transformation deals, analyzing problem statements (RFPs/RFIs) to identify missing details and frame compelling value propositions.
- Organized and led problem definition and storyboarding workshops with cross-functional technical teams, capturing key deliverables and maintaining strict project timelines.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Conducted risk assessments for potential business ventures or strategies.
Business Development & Project Manager
SquareOne Technologies
Dubai, UAE
06.2021 - 03.2022
- Managed the complete opportunity lifecycle, sales pipeline, and strategic growth executions for the Dubai operations.
- Facilitated client meetings to gather requirements and provide updates.
- Analyzed customer feedback to improve existing products and services as well as create new ones.
- Established relationships with key stakeholders in target markets and industries.
- Organized meetings with clients to discuss their needs and develop solutions.
- Participated in conferences and trade shows to network with potential clients or partners.
- Created presentations, proposals, and other materials to demonstrate the value of products or services.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Fostered long-term partnerships with key industry players to enhance market presence.
Sales Specialist – Managed Print Services / Intelligent Workplace Services
Xerox Emirates LLC
Dubai, UAE
05.2014 - 05.2021
- Promote Xerox offerings & value proposition to the clients.
- Accountable for achieving quarterly and annual quota.
- Handling the Sales Cycle starting from generating leads to closing deals.
- Responsible for all client communications, revenue, conflict resolution, supervising client deliverable.
- Increase sales, by forging relationships with key customers, proactively developing new business contacts.
- Utilizes direct consultative selling to prospective and current accounts in assigned territory, determining the products and services needed and understanding customer requirements.
- Expert at End-user Account management making use of SAM Tools such as Terrain Mapping, Customer Story Board, Priority Grid, etc. to design the Value Proposition.
- Leading a subset of Team overall engagement (Pre-Sales, Solutions Team, Service Delivery, Transition and AR) with the client's representatives for the Project.
- Act as a first interface for international accounts in collaboration with Global & Regional business teams, and local teams.
- Build and develop pipeline via Strategic Account Management (SAM) methodology with Scheduled reviews and updates with Senior leadership team.
- In accordance of the above point, manage & own the account plans for strategic enterprise accounts during the account planning process.
- Generating business opportunities by continuously following-up with the customers to understanding their business needs and requirements.
- Communicate with the internal teams (Pre-sales, Service Delivery, AR Teams) to identify the customer needs and finding the appropriate solutions and define key opportunity priority list which ties in back to the earlier points mentioned.
- Provide feedback on competitive landscape and products.
- Build & maintain a current knowledge of relevant issues, trends & practices (through regular updating of key journals, websites and Centre's of expertise).
- Actively engage Xerox resources and senior executives to build strategic relationships with clients which ensures long term business opportunities for Xerox.
- Develop understanding of MPS Methodology and 'educate' the sales-force.
- Actively participate in sales calls and presentations; identify goals, evaluates account needs, and designs appropriate demonstrations.
- Work to customize quotes and proposals and to coordinate resources across divisions.
- Monitor and achieve Key Sales KPIs to maintain the health of pipeline such as – Driving PMS installations, Scope & size of contract, Contracted Volumes, TCL Achievement, Number of contracts.
- Consistently exceeded quarterly and annual sales quotas.
- Achieved 104% Annual Target for FY 2019 (AED 3.5M). [Honor’s Club cancelled due to Covid-19]
- Xerox Emirates Honor’s Club 2018 to New Zealand for achieving 118% Annual Target (AED 5.5M).
- Xerox Emirates Honor’s Club 2017 to China for successfully achieving 120% Annual Target (AED 5.0M).
Regional Sales Manager – MEIA
Foxconn Technology Group MEIA
Dubai, UAE
10.2011 - 01.2014
- Recruited to develop, manage, plan, and grow sales of Foxconn branded products (viz. MotherBoards, Chassis, AIO PC, Nano PC, Tablet PC, etc.) within the assigned market by increasing/expanding sales opportunities with existing & potential customers by developing a strong working relationship with each account (both Distributor and System Integrators).
- Primary focus on increasing/expanding sales opportunities with existing & potential customers (through channel and system integrators), as well as focus on business engagement/development with new accounts.
- Respond to all inquiries and requests from new customers and distributors in a timely and professional manner.
- Provide product recommendations to accounts based on their requirements.
- Proactively manages channel conflict situations that provide the best overall result for the company and its customers.
- Attend Distribution Trade Show Events and ability to perform a basic product introduction.
- Track competition activities; ask detailed questions to better understand the competition’s market share, top selling models.
- Manage incoming supply, forecast and inventory based on business goal, competition and seasonality.
- Anticipate potential risks and then develop corresponding contingency plans.
- Responsible for presenting new Foxconn products to a wide spread audience by creating customer centric vision that translate into business results, emphasizing the product features based on customer’s needs and up-sell/cross-sell IT products/services.
- Design, develop and implement effective pricing schedules and rates to meet corporate sales goals and revenues.
- Analyse and profile existing customers and potential customers to enhance database marketing initiatives and implement competitive strategies to increase sales at selected account.
- Conduct bid analysis and deal execution, ensuring to buy, sell and renegotiate/ renew contracts at best prices.
- Write formal responses to RFQ/RFPs, have regular meetings, monthly presentations, agreed response times on RFPs.
- Act as key point of contact for the company, ensure a high standard of customer service by discussing technical problems or repairs/services required and recommending suitable products/solutions by collaborating with cross-functional teams.
- Responsible for key account management which include Acer, HCL, Wipro along with major distributors in Indian subcontinent and MENA region.
- Identified and initiated contact with major clients. Prepared and delivered presentations, negotiated agreements.
- Acknowledged for re-establishing customer relationships to develop a steady flow of order inquiries.
- $4.5M worth of Motherboards (120K units) sold in the Indian Subcontinent in 2012 & 2013.
- $1.0M worth of Nano PCs (5K units) sold in staggered quantity in 2013.
Sales Manager – Physical Commodity Trader
Emirates Trading Agency L.L.C
Dubai, UAE
02.2006 - 03.2010
- Accountable for International Procurement and Trading (Imports & Exports) in physical commodities (i.e. Chrome Ore, Manganese Ore, Iron Ore, Coal).
- Developing new customer account while maintaining long-term relationships with existing customers.
- Engage in business development activities including research, opportunity analysis/port demand and profiles, relationship management.
- Sending Offers, negotiating prices & Contract Terms with Buyers / Suppliers and preparing Contracts and other papers/documentation.
- Familiarity with the basic procurement & sale process and terminologies used.
- Active in Singapore, Indonesia, Malaysia, Bangladesh, India, Oman & Bahrain.
Engineer-Tech Support
Convergys India Pvt. Ltd.
Bangalore, India
03.2005 - 02.2006
Engineer- Sales
Indus Engineering
Chennai, India
04.2004 - 03.2005
Education
General Management Programme For Executives - Business Management
IIM-Lucknow
Lucknow, India01-2019
MBA - Marketing
Manipal University
Dubai, UAE01-2008
Bachelor of Science - Computer Science
University of Madras
Chennai, India01-2004
Skills
- Business Development
- Client Relationship Management
- Team Management
- Pipeline reporting
- Strategic Planning
- Cross-functional collaboration
- Client relationship management
- Sales forecasting
- Problem solving
- Team leadership
- Mentorship and training
- Data analysis
- New Product Management
- Go to Market Strategy
- Market Penetration
- Training & Development
- Partner Management
Training
- Intelligent Workplace Services, IWS Training – Delivering Seamless Work Experience across paper & digital platforms, Xerox Corp., London, UK, 01/01/20
- Strategic Account Management, SAM Training – Selling for Success, Gazing Performance Systems, Dubai, UAE, 01/01/16
- Managed Print Services, MPS Training – Xerox Managed Print Services Training, Xerox Corp., Luxor, Egypt, 01/01/15
Languages
English
Native/ Bilingual
Tamil
Professional
Certification
- APMP Bid and Proposal Management Foundation Certificate, 2025
- Certified International Supply Chain Professional (CISCP), 2013
Accomplishments
- Achieved 104% Annual Target for FY 2019. [Honor’s Club cancelled due to Covid-19]
- Xerox Emirates Honor’s Club 2018 to New Zealand for achieving 118% Annual Target
- Xerox Emirates Honor’s Club 2017 to China for successfully achieving 120% Annual Target (AED 5.0M)
- Xerox Winners Club 2017 to Iceland for being amongst the top 5 Sales Executives from 150 countries of Xerox DM0- Developing Market Operations.
- Xerox Emirates Honor’s Club 2016 to South Africa for successfully achieving 100% Annual Target
- Xerox Top Performer Award, Q1, 2016 - Exceeded Quarterly Sales Target by 150%
Timeline
Project Operations Lead – Shared Services Delivery
Cognizant Technology Solutions
08.2023 - 01.2026
Business Development Manager
Cognizant Technology Solutions
04.2022 - 07.2023
Business Development & Project Manager
SquareOne Technologies
06.2021 - 03.2022
Sales Specialist – Managed Print Services / Intelligent Workplace Services
Xerox Emirates LLC
05.2014 - 05.2021
Regional Sales Manager – MEIA
Foxconn Technology Group MEIA
10.2011 - 01.2014
Sales Manager – Physical Commodity Trader
Emirates Trading Agency L.L.C
02.2006 - 03.2010
Engineer-Tech Support
Convergys India Pvt. Ltd.
03.2005 - 02.2006
Engineer- Sales
Indus Engineering
04.2004 - 03.2005
General Management Programme For Executives - Business Management
IIM-Lucknow
MBA - Marketing
Manipal University
Bachelor of Science - Computer Science
University of Madras