Fuad Hasanudin (Lee)
Sydney,NSW
Summary
Experienced F&B Manager with 10 years of diverse hospitality industry experience, including working in hotels, bars, Cafes and restaurants. Demonstrated ability to successfully lead and manage cafe operations, ensuring exceptional customer service and driving revenue growth. Proven record in establishing new establishments and optimizing existing ones for operational efficiency. Skilled in staff training and development, inventory management, and keeping high standards of quality and cleanliness. A purposeful professional with a passion for creating memorable dining experiences. Seeking a challenging role to apply. Having extensive knowledge and contribute to the continued success of a dynamic restaurant team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
F&B Supervisor
W Hotel Sydney
09.2023 - Current
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- As a part of pre-opening, i am actively creating SOP together and providing training to all staff with another management team.
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Managed customer complaints or concerns in a timely and professional manner.
- Developed training plans for new employees and assisted in their onboarding process.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Maintained accurate records of stock levels and regularly ordered supplies as needed.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Prepared daily reports outlining sales figures, labor costs, inventory levels.
- Resolved any issues related to equipment malfunctions or broken products.
- Adhered strictly to health and safety regulations when preparing meals or beverages.
- Worked closely with other departments such as housekeeping, FOH and security for smooth operations.
- Encouraged teamwork amongst F&B staff by setting positive examples at all times.
- Liaised with senior management regarding any changes in policies or procedures.
Casual Salesperson
Liquorland Worldsquare
09.2022 - Current
- Assisted in stocking shelves with liquor products.
- Assisted Costumers with all the Liquor enquiries and help them to choose based on the costumers need.
- Received shipments of new products and checked for accuracy against invoices.
- Completed daily paperwork such as sales reports, time sheets.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Answered questions from callers and in-store guests to offer information and promote products.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 18.
Café & Restaurant Manager
Senza Espresso
10.2022 - 07.2024
- Successfully set up and managed a newly opened café, overseeing all aspects of operations
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Created new menu items based on customer feedback and industry trends.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Food & Beverage Supervisor
Crown Resorts
Sydney , NSW
06.2023 - 08.2023
- Oversees F&B operations, leads staff, ensures high-quality service, manages inventory, provides training, schedules staff, and maintains standards and compliance.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Trained new hires in proper food handling techniques and safety regulations.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
Barista + HD
Sheraton Grand Sydney Hyde Park
09.2022 - 06.2023
- Being the Barista exhibits exceptional efficiency, speed, and adaptability due to the extensive experience in various sectors of the hospitality industry.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
Bartender/Supervisor
Auvers Dinning Group/Auvers Café
10.2021 - 01.2023
- Served customers, supervised staff, managed inventory and supplies.
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Provided exemplary customer service at all times while interacting with patrons.
Head Barista / Café Manager
Nevaggio Espresso
07.2014 - 01.2022
- Led a team of baristas, managed daily café operations, ensured quality standards.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Monitored stock levels of food items such as pastries, muffins.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Monitored food quality regularly to ensure it was up to required standards.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
Bartender
Crows Nest Hotel
05.2021 - 11.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Part-Time Cook
Dynasty Karaoke
11.2013 - 09.2014
- Prepared food items according to recipes and menus, including salads, soups, sauces, gravies, broiled meats and baked goods.
- Maintained a clean work area by washing dishes, sanitizing surfaces, taking out the trash and adhering to health regulations.
- Stocked supplies such as ingredients, utensils and equipment for daily use.
- Monitored product freshness and rotation to ensure quality standards were met.
- Checked temperatures of freezers, refrigerators and heated equipment to ensure proper functioning.
- Assisted kitchen staff with various tasks such as peeling vegetables or plating dishes when needed.
Barista
Avenue on Chifley
03.2013 - 05.2014
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
Diploma - Hospitality Management
MIA Sydney
07.2016
Advance Diploma - Accounting
Strathfield College
06.2015
Skills
- FOH Staff Supervision
- Cost Efficiency
- Chef Consultations
- Timesheet Organization
- Train Employees
- Beverage Preparation and Knowledge
- Service Quality Standards Evaluation
- Supplies Forecasting
- Safe Food Handling Practices
- Food and Beverage Orders
- Work Procedures Evaluation
- Monitoring Results
- Food and Beverage Operations
- Logistics Management
- Event Management
Affiliations
- Food lovers (Life devoid of coffee is subpar, but devoid of alcohol is less spirited).
- Traveling
- Reading
- Learning new thing
- Gathering and open Free Coffee and Liquor Class for the Community
Accomplishments
- Successfully managed the busiest coffee shop in Australia, achieving a daily revenue exceeding $11,000 and serving over 1500 cups of coffee per day.
- Established a new cafe and restaurant in Sydney CBD, becoming the largest account for Allpress Espresso with daily purchases exceeding 18 kgs.
- Part of W Sydney Pre-opening team, that contribute on creating new SOP for new Venue as well as staff training
- Currently responsible for managing In-Room Dining (IRD), Mixbar, and occasionally overseeing functions in the room (BEO) and Amenity Service at the only luxury brand under Marriott in Sydney.
- Possessing diverse skills in every aspect of hospitality, including roles as a cook, barista, bartender, front-of-house (FOH) staff, supervisor, and manager. I excel in providing exceptional training and advice to staff facing challenges.
Certification
- RSA
- Food Safety Supervisors (FSS)
Languages
English
Full Professional
Indonesian
Native/ Bilingual
References
References available upon request.
Timeline
F&B Supervisor
W Hotel Sydney
09.2023 - Current
Food & Beverage Supervisor
Crown Resorts
06.2023 - 08.2023
Café & Restaurant Manager
Senza Espresso
10.2022 - 07.2024
Casual Salesperson
Liquorland Worldsquare
09.2022 - Current
Barista + HD
Sheraton Grand Sydney Hyde Park
09.2022 - 06.2023
Bartender/Supervisor
Auvers Dinning Group/Auvers Café
10.2021 - 01.2023
Bartender
Crows Nest Hotel
05.2021 - 11.2021
Head Barista / Café Manager
Nevaggio Espresso
07.2014 - 01.2022
Part-Time Cook
Dynasty Karaoke
11.2013 - 09.2014
Barista
Avenue on Chifley
03.2013 - 05.2014
Diploma - Hospitality Management
MIA Sydney
Advance Diploma - Accounting
Strathfield College
- RSA
- Food Safety Supervisors (FSS)
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