Overview
Work History
Education
Skills
Accomplishments
Research
Internship
References
Hobbies and Interests
Summary
Timeline
ProjectManager
Fuad Saleh

Fuad Saleh

Canberra,ACT

Overview

9
9
years of professional experience

Work History

Training

EMISAL COMPANY & ALFAYOUM UNIVERSITY
  • Duration: 1 month
  • Water treatment
  • Quality management at (sodium sulfate plant magnesium sulfate plant - sodium chloride plant vaccum sodium chloride plant - medicine salt plant)
  • Plants operation & The safety
  • SAB program & atomic absorption device and IR device

Training

NSCPI
  • Duration: 2 weeks
  • Quality management of (polyethylene plant - injection & casting plant sponge plant)

First aids

Al-Thawrah Hospital
  • Duration: 3 weeks

Customer Service Representative

Krat Global Co.
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Research Assistant

Mineed Technology
12.2023 - 07.2024
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Collected research data through experimentation, surveys and leading focus groups.
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.

Teaching Assistant

Chulalongkorn University
08.2023 - 05.2024
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Project Coordinator of First Aid and Psychological Support

Safer world Organization & YWBOD & Elite Youth Initiative
12.2020 - 12.2020

project Ccoordinator of Youth Voice

CARE International in Yemen & Elite Youth Initiative
11.2020 - 11.2020

Field monitor

National Water Resources Authority
12.2019 - 07.2020

Trainer in the social promotoing awareness

Rwoh Al-Halemah initiative
01.2019 - 12.2019

Teacher of sciences

Al-Yarmook school
01.2016 - 12.2016

Education

Master Of Science - Chemistry

Chulalongkorn University
Bangkok, Thailand
05.2024

diploma -

Technical Institute
Taiz city
01.2018

Bachelor Industrial Chemistry -

Taiz university
Taiz city
01.2018

Secondary school -

Al-Ameer School
Taiz city
01.2011

Skills

  • Computer Using
  • Business management
  • Using The chemical techniques
  • Ability in working in any environment
  • Ability for working alone without supervision
  • Punctuality in working
  • Dealing with difficult conditions
  • Follow up and master all that is new regarding work
  • Ease in skills acquisition
  • Arabic
  • English

Accomplishments

  • Yemeni Innovator competition 2019 - Second level
  • Hult Prize competition 2018 - The seventh place

Research

  • Co-author in a published book "COVID-19 Pandemic,ISBN978-967-2389-64-4" paper "COVID19:recent findings into emerging coronavirus,doi:10.20944/preprints202006.0157.v1"
  • Crosspending author in the paper "Determination of Cadmium in some cosmetic products, doi: 10.20944/preprints202009.0731.v1"
  • Research under publishing (see my page in https://www.researchgate.net/profile/Fuad_Saleh3)

Internship

  • Training, EMISAL COMPANY & ALFAYOUM UNIVERSITY, 1 month, Al-Fayoum, Egypt, water treatment, quality management at (sodium sulfate plant magnesium sulfate plant - sodium chloride plant vaccum sodium chloride plant - medicine salt plant), plants operation & The safety, SAB program & atomic absorption device and IR device
  • Training, NSCPI, 2 weeks, Taiz, Yemen, quality management of (polyethylene plant - injection & casting plant sponge plant)
  • First aids, Al-Thawrah Hospital, 3 weeks, Taiz, Yemen

References

  • Dr. Sameh A.S Alariqi, Associate Professor of Industrial Chemistry, Faculty Of Applied Sciences, Taiz University, Taiz, Yemen, +967 777 726 927, samehalariqi@yahoo.com
  • Dr. Niyazi A.S.Al-Areqi, Associate Prof. Of Materials Chemistry & Physics, Faculty Of Applied Sciences, Taiz University, Taiz, Yemen, +967 775 707 172, niyazi75.Alareqi@gmail.com
  • Dr. Eman T. Al-Areqi, Associate Professor of Organic Chemistry, Faculty Of Applied Sciences, Taiz University, Taiz, Yemen, +967 770 469 566, dremanthabet50@gmail.com
  • Dr. Waleed M.M. Al-Shawafi, Assistant Professor of Biochemistry, Ph.D., Faculty of Applied sciences, Taiz University, Taiz, Yemen, +967 733 713 902, walid_alshawafi@yahoo.com

Hobbies and Interests

  • Football
  • Reading
  • Traveling

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Timeline

Customer Service Representative

Krat Global Co.
02.2024 - Current

Research Assistant

Mineed Technology
12.2023 - 07.2024

Teaching Assistant

Chulalongkorn University
08.2023 - 05.2024

Project Coordinator of First Aid and Psychological Support

Safer world Organization & YWBOD & Elite Youth Initiative
12.2020 - 12.2020

project Ccoordinator of Youth Voice

CARE International in Yemen & Elite Youth Initiative
11.2020 - 11.2020

Field monitor

National Water Resources Authority
12.2019 - 07.2020

Trainer in the social promotoing awareness

Rwoh Al-Halemah initiative
01.2019 - 12.2019

Teacher of sciences

Al-Yarmook school
01.2016 - 12.2016

Training

EMISAL COMPANY & ALFAYOUM UNIVERSITY

Training

NSCPI

First aids

Al-Thawrah Hospital

Master Of Science - Chemistry

Chulalongkorn University

diploma -

Technical Institute

Bachelor Industrial Chemistry -

Taiz university

Secondary school -

Al-Ameer School
Fuad Saleh