Fualilia Usufono
Loganlea,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Swissport
Brisbane Airport, QLD
12.2025 - Current
- Checked in passengers, assigned seats, and issued boarding passes, facilitating seamless boarding processes.
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Verified travel documentation for domestic and international flights to ensure compliance and smooth passenger processing.
- Monitored flight schedules and communicated timely updates to passengers, enhancing their travel experience.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircraft.
- Operated computerized system to handle ticketing and check-ins.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Picker Packer
Mitre10 (Independent Hardware Group)
Berrinba, Australia
02.2021 - 12.2024
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Loaded boxes onto conveyor belts, facilitating accurate sorting for timely shipping.
- Utilized RF scanners to track inventory movements throughout the facility.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Used handheld scanners to key in data for packages.
- Reported any damaged products to supervisor immediately upon discovery.
Picker Packer
Culture Kings
Acacia Ridge, Australia
11.2021 - 12.2022
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Selected products and items from shelves and pallets for customer orders.
- Maintained cleanliness of work area and equipment to ensure efficient picking process.
- Utilized RF scanners to track inventory movements throughout the facility.
- Inspected and verified shipments for accuracy, contributing to quality assurance.
- Labeled packages accurately with destination addresses for shipping purposes.
- Worked additional hours and shifts to meet tight deadlines during peak periods, ensuring timely order fulfillment.
- Reported any damaged products to supervisor immediately upon discovery.
- Stocked shelves with incoming merchandise.
Florist
Flower Hub
Slacks Creek, Australia
03.2019 - 07.2021
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Guided customers in selecting suitable bouquets, ensuring their needs were met and enhancing overall shopping experience.
- Facilitated timely resolution of customer orders, requests, and complaints to enhance customer satisfaction.
- Maintained detailed records of customer orders and invoices.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Assisted with loading floral arrangements onto delivery trucks.
- Revamped store website to showcase new products and services, improving online visibility and customer engagement.
- Stocked shelves with new merchandise on a daily basis.
Retail Worker
StreetWise Urban Wear
Woodridge, Australia
12.2018 - 05.2019
- Greeted customers, identified their needs and provided assistance with product selection.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained organized store environment by restocking shelves and arranging displays to enhance product visibility.
- Executed daily opening and closing procedures including setting up displays, cleaning shelves, and reconciling cash register.
- Streamlined backroom storage for efficient stock retrieval during peak business times.
Event Assistant
MYQ Counsel (Youth Matters Forum)
Brisbane City, Australia
03.2018 - 04.2019
- Coordinated planning and execution of events by scheduling vendors and venues to meet timelines and requirements.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Addressed and resolved conflicts during event planning and implementation to maintain workflow and ensure successful events.
- Prepared event spaces by organizing materials, cleaning facilities, and setting up equipment for a seamless experience.
Education
Year 12 Graduate -
Woodridge State High School
Woodridge, QLDSkills
- Passenger check-in
- Check-in process
- Baggage check
- Boarding procedure
- Ticket issuance
- Pre-boarding check
- Document verification
- Ticket issuance
- Customer support
- Customer service
- Order Ticket Reading
- Barcode Scanners
- RF scanning
- Order picking
- Boarding procedures
- Stock organization
- Labeling
- Boarding procedures
- Ticket issuance
- Boarding assistance
- Customer service
- Boarding procedures
References
- Lauoi Tuala, Swissport 0434 117 539
- Hunter Weatherby, Asap Recruitment (Mitre10 Independent Hardware Group), 0400 417 947
- Franchessca Silva, Culture Kings (Team Leader), 0449 807 251
- Michelle Inwood, Youth Employment Officer (MYQ Counsel), 0429 263 499
- Isabella Christensen, Flower Hub (Manager), 0411 629 391
- Nick Oxford, Streetwise Urban (Manager), 0431 671 008
Timeline
Passenger Service Agent
Swissport
12.2025 - Current
Picker Packer
Culture Kings
11.2021 - 12.2022
Picker Packer
Mitre10 (Independent Hardware Group)
02.2021 - 12.2024
Florist
Flower Hub
03.2019 - 07.2021
Retail Worker
StreetWise Urban Wear
12.2018 - 05.2019
Event Assistant
MYQ Counsel (Youth Matters Forum)
03.2018 - 04.2019
Year 12 Graduate -
Woodridge State High School