Summary
Work History
Education
Skills
Languages
Timeline
Generic
Fuasou Alisha Tafea

Fuasou Alisha Tafea

Ripley

Summary

I am a single girl holding a Bachelor Degree of Commerce majoring in Accounting, minor in Economics. Has other important achievements include dedicated and compassionate individual support by providing exceptional care and support to elderly. Highly skilled in building strong, empathetic relationships with residents, ensuring their physical, emotional, and social need are met. Adept at handling emergency situations with calm and efficiency. Excellent customer service, research, and conflict resolution skills. Flexible schedule and willingness to travel. Experiencing a lot with customer satisfaction and have the go to achieve business goals together. Love to learn new things in life, and love to put others need first.

Work History

Online Fulfillment & Customer Services

Kmart
  • Online orders ready to Pick
  • Packing of online Orders
  • Email the customers to let them know the order is on the way
  • Dispatching orders
  • Processing payment and issue the docket
  • Helping Customers regarding their online Orders
  • Answering any Customer Enquiry
  • Greeting Customers at the Door
  • Do the pricing and labeling all products on the shelves

CHECKOUT PERSON & Online Fulfillment

The Warehouse Store Ashburton NZ
  • Reading and deciphering work orders
  • Processing Customers payment and give out the docket
  • Answering Customer Enquiry
  • Picking online orders
  • Packing online orders
  • Dispatching orders
  • Tidy the Area to make sure it’s clean & neat
  • Locating and extracting merchandise from shelves and storage areas
  • Confirming merchandise information matches that of the work order
  • Finalizing the work order and updating the database
  • Adhering the state health and safety practises
  • Labeling product and pricing

CUSTOMER SERVICES OFFICER

Pacific Ezy Money Transfer
  • Answered incoming calls, directing clients to individuals capable of addressing specific needs
  • Promoted maintenance of professional and courteous customer interactions across all reception personnel
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Kept reception area clean and neat to give visitors positive first impression
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating Individual customer needs
  • Educated customers on use of banking website and mobile apps
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Stocked supplies for customers and personal teller station

SALE REPRESENTATIVES TEAM LEADER

AH Liki Wholesale Company
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Fostered vital customer relationships to generate $ amount in sales
  • Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding
  • Attended advanced training sessions and conferences to increase product knowledge and productivity

Education

Certificate III - Certificate III in Individual Support

Apex Training Institute
Mount Gravatt, QLD
01-2025

Certificate in Business -

Open Polytechnics

Bachelor of Commerce - Accounting, Economics

National University of Samoa
Apia, Samoa
12.2021

Samoa Secondary Leaving Certificate -

Samoa College

Foundation Certificate of Commerce - undefined

National University of Samoa
Apia, Samoa
12.2017

Skills

  • Personal carer
  • Promoting good hygiene
  • Housekeeping and hospitality
  • Customer Relations
  • Account servicing
  • Product promotions
  • Interpersonal communication skills
  • Problem solving strength
  • Client Service
  • Performance improvement
  • Sales expertise
  • Records management
  • Account development
  • Strategic planning
  • Retention strategies

Languages

English

Timeline

Bachelor of Commerce - Accounting, Economics

National University of Samoa

Foundation Certificate of Commerce - undefined

National University of Samoa

Online Fulfillment & Customer Services

Kmart

CHECKOUT PERSON & Online Fulfillment

The Warehouse Store Ashburton NZ

CUSTOMER SERVICES OFFICER

Pacific Ezy Money Transfer

SALE REPRESENTATIVES TEAM LEADER

AH Liki Wholesale Company

Certificate III - Certificate III in Individual Support

Apex Training Institute

Certificate in Business -

Open Polytechnics

Samoa Secondary Leaving Certificate -

Samoa College
Fuasou Alisha Tafea