Summary
Overview
Work History
Education
Skills
References
Certification
Additional Information
Timeline
Generic

FUATAI NONOA

Wollert,Australia

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Rep

Secon Freight Logistics
Truganina
05.2023 - 04.2025
  • Efficiently manage customer delivery inquiries via phone and email, ensuring prompt responses and a consistently high standard of service.
  • Provide accurate and timely updates on shipment arrivals in 1-stop to keep customers well-informed throughout the delivery process.
  • Act as the central point of contact for end-to-end coordination of deliveries, ensuring smooth and effective execution.
  • Accurately maintain current Full Container Load (FCL) delivery schedules and manage empty FCL collections within the Freight 2020 transport system, ensuring precision and attention to detail.
  • Coordinate with the Operations team to confirm delivery ETAs and arrange next-day deliveries as required.
  • Regularly update electronic Delivery Order (EDOs) records and support the timeslotting team, ensuring all relevant documentation—including Dangerous Goods (DG) notices—is completed and submitted before wharf collection.
  • Process and accurately record customer timeslot request documents in alignment with company standards and timelines.
  • Apply appropriate yard storage charges for FCL and reefer containers, adhering to billing guidelines and storage policies.
  • Accurately prepare and submit credit requisitions and free-format invoices in compliance with financial procedures.
  • Handle general customer enquiries with professionalism, fostering positive and reliable customer experience.

Wharf Coordinator/Fleet Controller

Toll Global Logistics
Laverton
06.2016 - 06.2022
  • Coordinated container pickups from wharf in collaboration with Fleet Controller.
  • Increased efficiency and productivity by acquiring and applying new skills.
  • Managed dispatch of 10 drivers to meet delivery schedules and container needs.
  • Ensured compliance with state and federal regulations for off-site chemical transportation.
  • Communicated professionally with customers via phone and email, directing inquiries appropriately.
  • Handled customer service inquiries from brokers, following up on EDO issues and Underbond processes.
  • Verified all documentation for containers prior to collection to ensure completeness.
  • Monitored daily vessel schedules through 1-Stop Gateway for operational accuracy.

Warehouse Administrator/Dispatcher

Kobelco KCMJ
Eastern Creek, NSW
03.2005 - 08.2015
  • Invoiced machine parts are accurate based on orders, cross-checked pickslips and conducted stock takes to identify and resolve any discrepancies and update SAP system and inform customers accordingly.
  • Used the FIFO method to keep stock organized and managing inventory levels accurately with SAP.
  • Fostered strong customer relationships by coordinating delivery schedules and promptly resolving shipment and documentation issues.
  • Inspected and verified incoming packages, updating system records to inventory accuracy and compliance, generated stock inventory documents for stock takes.
  • Managed the full dispatch process in the outbound shipments. Prepared, packed, and verified orders to ensure accuracy and compliance with delivery timelines. Supervised dispatch operations to maintain-workflow efficiency, communicated with logistics providers, and ensured all stock was handled, documented, and shipped according to company standards.
  • Coordinated freight dispatch operation with TNT services, generated consignments, throughout Australia and international and managing returns for non-compliant goods.
  • Oversaw credit claims related to delivery discrepancies, delays and missed schedules.
  • Actively communicated with customers to identify potential delivery issues and implement solutions for improved service efficiency.

Education

Certificate III Supply Chain of Operations -

Alffie
Melbourne, VIC

Skills

  • Communication skills
  • Customer service excellence
  • Logistics and supply chain knowledge
  • Document preparation
  • Process improvement
  • Time management
  • International shipping expertise
  • Shipment classification
  • Documentation proficiency
  • Attention to detail
  • Microsoft Office proficiency
  • Team collaboration and independence
  • Dispatch activity oversight

References

  • Allyson Haywood, Team Leader, Secon Freight, 93934444 or 0447 343 982
  • Stacey Matthews, Transport Manager, Toll Global Logistics, 0437 025 231
  • Jaspreet Singh, Transport Supervisor, Toll Global Logistics, 0431 269 375

Certification

  • Working with children license
  • First Aid Certificate completed on 06/08/2025

Additional Information

Volleyball – love playing in a team and keeping active.
Weight training – dedicated to fitness and discipline.
Lifelong learning – always learning new skills and knowledge.
Sports enthusiast – enjoy watching and analysis
 

Timeline

Customer Service Rep

Secon Freight Logistics
05.2023 - 04.2025

Wharf Coordinator/Fleet Controller

Toll Global Logistics
06.2016 - 06.2022

Warehouse Administrator/Dispatcher

Kobelco KCMJ
03.2005 - 08.2015

Certificate III Supply Chain of Operations -

Alffie

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