Fuatina Stowers
Frenchs Forest,NSW
Summary
Accomplished Administration Coordinator with a proven track record at NSW Police Force, enhancing office efficiency and mastering financial reporting. Known for strong focus on team collaboration and delivering results, adaptable to changing needs, supporting executive teams and reliable in all situations. Proficient in scheduling, communication, and resource management, with proven track record in maintaining efficient office environments. Skilled in Microsoft Office Suite and adept at fostering client relationships, I've significantly contributed to team cohesion and streamlined operations. My expertise in project management and customer service has driven substantial improvements in workflow and client satisfaction. Highly organized, with excellent problem-solving skills and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Coordinator - CT&ST Command
NSW Police Force
09.2023 - Current
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Contributed to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.
General Adminstration Assistant-Northern Beaches
NSW Police Force
01.2017 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Finance Assistant- PPLEC
NSW Police Force
10.2021 - 12.2021
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded during EOFY.
- Processed daily financial transactions in support of finance team objectives.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Input financial data and produced reports using SAP.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Assisted in negotiation of terms with suppliers, achieving more favorable conditions for company.
- Assisted in preparation of monthly financial reports, ensuring accuracy and timeliness for management review.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Intelligence Officer - Police Operations Centre
NSW Police Force
12.2020 - 12.2021
- Analyzed and collected various forms of accommodation data during Covid-19
- Managed sensitive information (disembarking passengers interstate/international) with discretion, ensuring proper handling and dissemination to authorized personnel only.
- Utilized advanced technical tools for effective data collection, analysis, and visualization of complex information sets.
Intelligence Office - OCS
NSW Police Force
01.2020 - 02.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Intelligence Officer - Ashfield Police Stn
NSW Police Force
11.2020 - 12.2020
- Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
- Research, retrieve data and collate for the purpose of creating report for dissemination within the Command.
Injury Management Adviser
NSW Police Force
09.2019 - 01.2020
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Education
Batchelor of Criminology And Criminal Justice - Criminology And Criminal Justice
Griffiths University
Queensland, Australia02.2018
Skills
- Office Administration
- Microsoft Access
- Travel arrangements coordination
- Vendor Management
- Project Management Experience and Support
- Proficient in Microsoft Office Suite
- Multitasking and Organization
- Customer Service
- Relationship Building
- Team Leadership
- Accounts Payable and Receivable
- Financial Reporting
- Team Collaboration
- Time Management
- Recordkeeping Management System
Accomplishments
- Collaborated with team of four at TOU in the development of Asset Auditing and Financial reporting for EOFY within the timeframe.
- Documented complex overseas accounts, purchase orders and last minute accommodation for jobs. This was resolved leading to securing accommodation and delivery of goods.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Justice of the Peace for NSW
Languages
Samoan
Native or Bilingual
Interests
- I loved seeing different parts of Australia during my youth and the history around every town, beach and state Planning to travel overseas to learn culture, history and lifestyle
- I enjoy helping others and giving back to the community
- I played netball as a teenager and was chosen to play for NSW at 16 My immediate family are all sports fanatics and enjoy beach surf, rugby league/union and softball
- When I'm dealing with issues that are unfair or illegal, I get enthusiastic about researching information that may assist with disputing matters/complaints to the right government body Or researching culture, history, economy, politics of a particular country,
Timeline
Administration Coordinator - CT&ST Command
NSW Police Force
09.2023 - Current
Finance Assistant- PPLEC
NSW Police Force
10.2021 - 12.2021
Intelligence Officer - Police Operations Centre
NSW Police Force
12.2020 - 12.2021
Intelligence Officer - Ashfield Police Stn
NSW Police Force
11.2020 - 12.2020
Intelligence Office - OCS
NSW Police Force
01.2020 - 02.2021
Injury Management Adviser
NSW Police Force
09.2019 - 01.2020
General Adminstration Assistant-Northern Beaches
NSW Police Force
01.2017 - 09.2023
Batchelor of Criminology And Criminal Justice - Criminology And Criminal Justice
Griffiths University
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