Fudy Chen
Canberra
Summary
Dynamic retail professional with a proven track record at Specialized, excelling in customer engagement and product training. Adept at launching new products and implementing pricing strategies, I consistently enhance customer experiences while achieving sales targets. My strong communication skills and attention to detail drive successful outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Product Specialist
Specialized
11.2024 - 02.2025
- Greet and consult with cycling enthusiasts and new customers, offering personalized equipment recommendations.
- Introduce Specialized bikes, gear, and maintenance products based on customer needs and usage goals.
- Collaborate with in-store technicians on product setups and minor adjustments.
- Maintain premium customer experience in the custom fit and high-end accessories area.
Crew Member
McDonald's
02.2024 - 09.2024
- Managed front-of-house flow including kiosk ordering, dine-in service, and customer issue resolution.
- Delivered consistent hospitality and assistance, especially for families and children.
- Trained junior staff on order accuracy, greeting standards, and queue coordination.
- Operated digital systems and monitored back-of-house coordination during peak hours.
Sales Assistant
MUJI
11.2022 - 03.2023
- Maintained visual merchandising in line with MUJI's minimalist aesthetic across home, apparel, and stationery zones.
- Advised customers on product combinations, particularly in home organization and wellness categories.
- Supported stocktaking, inventory reporting, and seasonal display setup.
- Delivered calm, friendly service consistent with MUJI’s brand philosophy.
Retail Consultant
Xiaomi
01.2022 - 11.2022
- Conducted regular audits of store operations, identifying areas for improvement and implementing appropriate changes.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Collaborated with fellow consultants to create a positive work environment that fostered teamwork and productivity.
Retail Associate
UNIQLO
03.2021 - 12.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
Bachelor of Commerce - Management
ANU
Canberra, ACT11-2025
Skills
- Customer engagement
- Product training
- Product launches
- Pricing strategy
Languages
Chinese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Product Specialist
Specialized
11.2024 - 02.2025
Crew Member
McDonald's
02.2024 - 09.2024
Sales Assistant
MUJI
11.2022 - 03.2023
Retail Consultant
Xiaomi
01.2022 - 11.2022
Retail Associate
UNIQLO
03.2021 - 12.2021
Bachelor of Commerce - Management
ANU
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