Furaha Selemani
Redbank Plains,Australia
Summary
An intrinsically motivated individual with a professional background in Customer Service and Administrative Management. Utilising complex qualitative and analytical approaches in business operations by continuously maintaining effectiveness and efficiency at all levels of the business, while ensuring to display professionalism and apply strategic customer service and administrative practices in full compliance with the organisation’s policies and procedures.I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed in a respected and progressive organisation.
Overview
5
5
years of professional experience
Work History
Assistant
Totoya Africa Hair Salon
Brisbane, QLD
08.2022 - 05.2024
- Delivering exceptional customer service by warmly greeting clients and ensuring a positive and welcoming salon experience, consistently fostering client satisfaction, loyalty, and repeat business through attentive care
- Efficiently managing appointment bookings using salon management software and professionally handling phone inquiries, demonstrating strong organisational skills and maintaining smooth daily operations under busy conditions
- Preparing workstations and rigorously sanitising tools and equipment, maintaining strict hygiene, cleanliness standards, and compliance with health regulations to ensure client safety and comfort
- Assisting stylists during treatments by providing necessary tools and supporting hair washing and towel drying processes, enabling efficient workflow and enhancing the overall client experience through attentive support
- Performing daily cleaning duties, including sweeping floors and waste disposal, proactively upholding a tidy, safe, and welcoming salon environment conducive to high professional standards
- Supporting retail sales by advising clients on hair care products and ensuring shelves are well-stocked and organised, contributing to increased product sales and enhanced client satisfaction through knowledgeable recommendations
- Assisted clients with product selection and service recommendations.
- Maintained cleanliness and organization of salon equipment and products.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Waitress
Coffee Club
Brisbane, QLD
06.2020 - 12.2020
- Offering approachable and attentive table service to create a positive and welcoming dining experience for all customers, ensuring repeat visits and consistently high customer satisfaction ratings
- Accurately taking and processing customer orders, ensuring clear and timely communication with kitchen staff, reducing errors and speeding up order turnaround times during busy service periods
- Assisting kitchen operations by washing dishes and maintaining cleanliness during peak service times, helping to sustain efficient workflow and uphold strict hygiene standards throughout the shift
- Demonstrating initiative and autonomy by effectively multitasking between front-of-house service and kitchen support duties, adapting quickly to fluctuating demands and contributing to overall team success
- Collaborating with kitchen and service teams to maintain smooth, efficient workflow and high service standards, fostering a cooperative environment that enhances guest experience and operational efficiency
- Adhering to food safety and hygiene protocols, consistently maintaining clean dining and service areas, ensuring compliance with health regulations and protecting customer wellbeing at all times
- Maintained cleanliness and organization of dining and kitchen areas.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted other wait staff members in times of heavy customer traffic.
Warehouse Store Person
ASAP recruitment
Brisbane , QLD
05.2019 - 04.2020
- Accurately picking and packing customer orders using handheld scanners, ensuring correct item selection and quantity fulfillment, while minimising errors and delays through careful verification processes
- Preparing and labelling packages for shipment, maintaining high-quality packaging standards to lessen product damage during transit and enhance customer satisfaction with timely deliveries
- Maintaining clean, organised storage areas to enhance inventory accessibility and promote workplace safety, reducing hazards and streamlining daily operations for optimal efficiency
- Conducting regular stock audits and reconciling inventory discrepancies, ensuring precise and up-to-date stock records for reliable order processing and detailed management reporting
- Assisting with loading and unloading delivery trucks, consistently adhering to workplace health and safety guidelines to prevent injuries and maintain operational efficiency throughout shifts
- Displaying ability in working independently with minimal supervision, displaying sound judgement and decision-making skills to ensure quality of work meets expected standards
- Prepared orders by picking, packing and labelling merchandise for shipment.
Education
Certificate II - Retail Cosmetics
Ipswich State High School
11-2023
Certificate II - Beauty Services
Ipswich State High School
11-2023
Certificate II - Hospitality
Ipswich State High School
11-2023
Skills
- Proficient within a dynamic, fast paced working environment
- Open to change
- Adaptable in new and varying circumstances
- Ability to remain calm and productive under pressure
- Takes initiative
- Flexible and open nature
- Loyal and understanding
- Good listener
- Balanced
- Open to opposing perspectives
- Able to listen and learn from others
- Open to new ideas
- Maintain professionalism and confidentiality
- Develops and maintains skills
- Team player
- Establish long-range objectives
- Develop specific strategies and actions
- Continuous improvement initiatives
- Thoroughly and accurately understand issues
- Analyse the problem in a systemic fashion
- High customer satisfaction
- Strong customer service orientation
- Meets or exceeds key performance metrics
- Sense of urgency in meeting deadlines
- Effectively responds to changing situations
- Proactively sought opportunities to grow
- Develop theoretical concepts
- Apply them to practical challenges
- Delivers quality results
- Active contributions
- Keen sense of professionalism
- Proactive nature
- Genuine commitment to safe and efficient working practices
- Versatility to adapt and acclimatise
- Well-developed ability to gather, analyse and interpret data and information
- Customer service
References
Zabibu’s Nunda -the coffee club
Supervisor
Phone Number(041) 483-4128
Email zabibununda112@gmail.com
Loyi Baruti - Asap Recruitment
Team Leader Manager
Phone Number(043) 444-4294
Email Loybaruti1@gmail.com
Khadija Hassana -Totoya Africa hair
Supervisor
Phone Number(042) 451-0085
Email info.totoyaafricanhair@gmail.com
Timeline
Assistant
Totoya Africa Hair Salon
08.2022 - 05.2024
Waitress
Coffee Club
06.2020 - 12.2020
Warehouse Store Person
ASAP recruitment
05.2019 - 04.2020
Certificate II - Retail Cosmetics
Ipswich State High School
Certificate II - Beauty Services
Ipswich State High School
Certificate II - Hospitality
Ipswich State High School
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