Summary
Overview
Work History
Education
Skills
Timeline
Generic

Furaha Selemani

Redbank Plains,QLD

Summary

An intrinsically motivated individual with a professional background in Customer Service and Administrative Management. Utilising complex qualitative and analytical approaches in business operations by continuously maintaining effectiveness and efficiency at all levels of the business, while ensuring to display professionalism and apply strategic customer service and administrative practices in full compliance with the organisation’s policies and procedures. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed in a respected and progressive organisation.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Assistant

Bargain Mania
01.2019 - 11.2019
  • Coordinating and scheduling staff shifts to maintain optimal coverage and ensure smooth daily store operations, while balancing employee availability and peak customer demand
  • Organising and maintaining shelves, ensuring products are accurately stocked, labeled, and attractively displayed for customer accessibility, boosting sales and enhancing the overall shopping experience
  • Assisting with inventory management by monitoring stock levels and promptly reporting shortages to supervisors, helping prevent stockouts and supporting timely replenishment processes
  • Supporting team members with diverse tasks to enhance workflow efficiency and elevate customer service standards, fostering a collaborative and productive store environment
  • Maintaining a clean, safe, and orderly work environment in compliance with company policies and safety regulations, reducing risks and promoting employee and customer wellbeing

Assistant

Totoya Africa Hair Salon
04.2022 - 01.2024
  • Delivering exceptional customer service by warmly greeting clients and ensuring a positive and welcoming salon experience, consistently fostering client satisfaction, loyalty, and repeat business through attentive care
  • Efficiently managing appointment bookings using salon management software and professionally handling phone inquiries, demonstrating strong organisational skills and maintaining smooth daily operations under busy conditions
  • Preparing workstations and rigorously sanitising tools and equipment, maintaining strict hygiene, cleanliness standards, and compliance with health regulations to ensure client safety and comfort
  • Assisting stylists during treatments by providing necessary tools and supporting hair washing and towel drying processes, enabling efficient workflow and enhancing the overall client experience through attentive support
  • Performing daily cleaning duties, including sweeping floors and waste disposal, proactively upholding a tidy, safe, and welcoming salon environment conducive to high professional standards
  • Supporting retail sales by advising clients on hair care products and ensuring shelves are well-stocked and organised, contributing to increased product sales and enhanced client satisfaction through knowledgeable recommendations

Warehouse Store Person

Company Name
04.2021 - 02.2022
  • Accurately picking and packing customer orders using handheld scanners, ensuring correct item selection and quantity fulfillment, while minimising errors and delays through careful verification processes
  • Preparing and labelling packages for shipment, maintaining high-quality packaging standards to lessen product damage during transit and enhance customer satisfaction with timely deliveries
  • Maintaining clean, organised storage areas to enhance inventory accessibility and promote workplace safety, reducing hazards and streamlining daily operations for optimal efficiency
  • Conducting regular stock audits and reconciling inventory discrepancies, ensuring precise and up-to-date stock records for reliable order processing and detailed management reporting
  • Assisting with loading and unloading delivery trucks, consistently adhering to workplace health and safety guidelines to prevent injuries and maintain operational efficiency throughout shifts
  • Displaying ability in working independently with minimal supervision, displaying sound judgement and decision-making skills to ensure quality of work meets expected standards

Waitress

Coffee Club
01.2020 - 11.2020
  • Offering approachable and attentive table service to create a positive and welcoming dining experience for all customers, ensuring repeat visits and consistently high customer satisfaction ratings
  • Accurately taking and processing customer orders, ensuring clear and timely communication with kitchen staff, reducing errors and speeding up order turnaround times during busy service periods
  • Assisting kitchen operations by washing dishes and maintaining cleanliness during peak service times, helping to sustain efficient workflow and uphold strict hygiene standards throughout the shift
  • Demonstrating initiative and autonomy by effectively multitasking between front-of-house service and kitchen support duties, adapting quickly to fluctuating demands and contributing to overall team success
  • Collaborating with kitchen and service teams to maintain smooth, efficient workflow and high service standards, fostering a cooperative environment that enhances guest experience and operational efficiency
  • Adhering to food safety and hygiene protocols, consistently maintaining clean dining and service areas, ensuring compliance with health regulations and protecting customer wellbeing at all times

Education

Certificate II, Certificate II , Certificate II - Retail Cosmetics,Beauty Servi, Hospitality

Ipswich State High School
2020.01 - 2023.12

Skills

  • Proficient within a dynamic, fast paced working environment
  • Open to change, adaptable in new and varying circumstances
  • Ability to remain calm and productive under pressure, creating confidence in the team and staff
  • Takes initiative in order to begin or complete a task without needing prompting
  • Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner
  • Loyal and understanding individual with a desire to provide my employer with as much value as possible
  • A good listener who is balanced, open to opposing perspectives, able to listen and learn from others, and is open to new ideas
  • Able to maintain professionalism and confidentiality when dealing with sensitive information and business matters
  • Develops and maintains skills to accomplish job duties and support the business strategy, seeking development opportunities that promote personal growth and career development
  • A team player maintaining a professional working relationship by encouraging and building mutual trust, respect, rapport and cooperation among team members
  • Able to establish long-range objectives, and develop specific strategies and actions to achieve them successfully
  • Actively pursue continuous improvement initiatives to improve the overall performance of operations
  • Thoroughly and accurately understand issues and analyse the problem in a systemic fashion
  • A passion for high customer satisfaction through strong customer service orientation aptitude
  • Meets or exceeds defined key performance metrics, both individually and as part of high-performing team
  • Exhibits sense of urgency in meeting deadlines and delivering work to a high standard
  • Effectively responds to changing and challenging situations, proactively sought opportunities to grow and learn new skills
  • Ability to develop theoretical concepts and apply them to practical challenges
  • Delivers quality results through active contributions that drive positive reputation and bottom-line outcomes
  • Keen sense of professionalism, proactive nature and genuine commitment to safe and efficient working practices, ensures the completion of all assigned responsibilities in a timely and quality assured manner
  • Versatility to adapt and acclimatise to different environments, which enables the effective performance of new tasks with minimum direction and supervision
  • Well-developed ability to gather, analyse and interpret data and information from multiple sources to make decisions or recommendations

Timeline

Assistant

Totoya Africa Hair Salon
04.2022 - 01.2024

Warehouse Store Person

Company Name
04.2021 - 02.2022

Waitress

Coffee Club
01.2020 - 11.2020

Certificate II, Certificate II , Certificate II - Retail Cosmetics,Beauty Servi, Hospitality

Ipswich State High School
2020.01 - 2023.12

Assistant

Bargain Mania
01.2019 - 11.2019

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Furaha Selemani