Furkan Akman
Melbourne
Summary
Dynamic professional with a rich background in customer service and team leadership, notably at Cravin Crepe's. Excelled in creating welcoming environments and resolving complaints, enhancing customer loyalty. Skilled in time management and attention to detail, with a proven track record in fostering positive workplace culture and promoting physical health as a Physical Education Teacher.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Barista
Cravin Crepe's
12.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Physical Education Teacher
Ministry Of Education-Turkey
02.2022 - 10.2023
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
Kitchen Staff Member
Inci Kiyan Restaurant
09.2018 - 01.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Akdeniz University
Antalya,Turkey07-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Team leadership
- Hospitality and accommodation
- Exceptional customer service
Languages
English
Full Professional
Timeline
Barista
Cravin Crepe's
12.2023 - Current
Physical Education Teacher
Ministry Of Education-Turkey
02.2022 - 10.2023
Kitchen Staff Member
Inci Kiyan Restaurant
09.2018 - 01.2022
Bachelor of Science - Physical Education Teaching And Coaching
Akdeniz University
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