Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Furqan Hafeez

Merrylands,NSW

Summary

I am a highly dedicated and enthusiastic individual with excellent communication and strong interpersonal skills. I have experience in customer service with an excellent record of satisfying customers. I have also worked as a teacher and organized various conferences and events. Works well in fast-paced, changing and challenging environments. I enjoy working, interacting, and having conversations with people. I am looking forward to becoming a valuable addition to your organization by utilizing my expertise and diversified experience.

Overview

2
2
years of professional experience

Work History

Receptionist Administrator

Green Taxation
Parramatta, NSW
10.2023 - 01.2024
  • Answered incoming calls and responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.

Customer Service Team Member

Al Fatah Departmental Store
Islamabad, Pakistan
09.2022 - 07.2023
  • Managing customer services and sales responsibilities.
  • Merchandising and meeting KPIs.
  • Making sure the availability of all SKUs and covering customer touch points.
  • Providing fashion advice and ideas to customers looking for fashion products

IB MYP Facilitator (Teacher)

Roots Millennium School
Islamabad, Pakistan
10.2021 - 07.2022
  • Taught Integrated Humanities to the students of the International Baccalaureate Program along with Pakistan studies.
  • Provided career assistance to students and helped them make their future choices.
  • Interacted with different parents, listened to their issues, answered their queries, and came up with solutions. Was able to build a strong rapport with the parents.
  • Facilitated group discussions and activities to ensure successful outcomes.

Education

Graduate Certificate - Education Studies

MONASH University
Clayton, VIC
12-2023

BSc Politics And International Relations - International Relations And Affairs

University of London International Programmes
Islamabad, Pakistan
06-2021

International Baccalaureate Diploma Programme -

Beaconhouse Margalla Campus
Islamabad, Pakistan
06-2018

Master of Teaching - Early Childhood Education

Macquarie University
North Ryde, NSW

Skills

  • Excellent Communication skills (Fluent in English)
  • Problem solving skills
  • Call Handling
  • Event management and Organizational Skills
  • Microsoft Office
  • Client Relations

Affiliations

  • President Health Club at School 2015 - 2016

I researched a healthy diet and planned physical activities for my class fellows at school.

  • President Speech and Debating Club at School 2014 - 2015

I mentored and helped juniors school fellows to improve public speaking skills. Organized different activities for them such as debating contests etc.

  • President Social Welfare Society of School 2013

I organized charitable activities such as collecting funds for needy kids and visiting Edhi Home where we spent a day with orphan and homeless children.

Accomplishments

  • Secretary General at Youth of Asia Model United Nations#

Youth of Asia Model United Nations was a privately organized conference that helped me gain experience in customer service. I was the main point of contact for the attendees, delegates, sponsors and all the departments of the conference including the logistics department, registration department etc. The preparation for the conference started in January 2017 and the conference took place in August. During these seven months, my duties included providing assistance to the team, responding to the queries of potential attendees, making amends with the guests of the conference, selling tickets for the conference, meeting potential sponsors, managing Facebook page, meeting venue sponsor and resolving any issues that took place during the preparation of the conference along with the actual dates of the conference.

Timeline

Receptionist Administrator

Green Taxation
10.2023 - 01.2024

Customer Service Team Member

Al Fatah Departmental Store
09.2022 - 07.2023

IB MYP Facilitator (Teacher)

Roots Millennium School
10.2021 - 07.2022

Graduate Certificate - Education Studies

MONASH University

BSc Politics And International Relations - International Relations And Affairs

University of London International Programmes

International Baccalaureate Diploma Programme -

Beaconhouse Margalla Campus

Master of Teaching - Early Childhood Education

Macquarie University
Furqan Hafeez