Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Furquan Farooqui Mohammed

Thomastown,VIC

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Hardworking and passionate job seeker with strong organizational skills eager to Sales and operations position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Sales Officer

Icorps
Melbourne, VIC
02.2021 - Current
  • Responded to customer needs by answering questions and providing detailed information about the services.
  • Formulated and presented innovative strategies to stakeholders to build successful sales plans.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers and by telephone, going above and beyond to serve needs.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

Sales Associate

Melbourne Cricket Ground
04.2017 - 12.2020
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Process Associate

Google
02.2016 - 03.2017
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Education

MASTERS IN NETWORKING - BUSINESS AND COMPUTERS

Royal Melbourne Institute of Tech
Melbourne, VIC
03.2018

BACHELORS IN BUSINESS AND COMPUTERS - Business Administration

OSMANIA UNIVERSITY
INDIA
06.2016

Skills

  • Customer Service
  • Time Management
  • Customer Needs Assessment
  • Product Sales
  • Contract Preparation
  • Client Account Management
  • Payment Processing
  • Retail Store Operations
  • Sales Goals Attainment
  • Cash Register Operation
  • Relationship Building
  • Cash Handling Accuracy
  • Problem-Solving

Hobbies

Professionally played Cricket 

Swimming 


Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Telugu
Native or Bilingual

Timeline

Sales Officer

Icorps
02.2021 - Current

Sales Associate

Melbourne Cricket Ground
04.2017 - 12.2020

Process Associate

Google
02.2016 - 03.2017

MASTERS IN NETWORKING - BUSINESS AND COMPUTERS

Royal Melbourne Institute of Tech

BACHELORS IN BUSINESS AND COMPUTERS - Business Administration

OSMANIA UNIVERSITY

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Furquan Farooqui Mohammed