Fynn Norman
Winmalee,NSW
Summary
Dynamic and results-driven professional with extensive experience in plumbing and customer service. Proven track record at Tradewise Group in building code compliance and enhancing customer relationships. Skilled in plumbing repairs and safety management, consistently delivering high-quality workmanship and fostering team performance through effective communication and training.
Overview
7
7
years of professional experience
Work History
Director
Self-employeed
04.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Plumber
Plumbmaster Plumbing
03.2023 - 04.2023
- Repaired plumbing systems, components, and equipment.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Complied with state plumbing codes throughout duration of each project.
- Offered guidance and training to junior team members.
- Eliminated risks by correctly identifying potential safety hazards.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
Service Advisor
Tradewise Group
11.2021 - 03.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Plumber
Mountain Wide Plumbing
04.2021 - 11.2021
- Repaired plumbing systems, components, and equipment.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
Plumber
Tradewise Group
10.2017 - 04.2021
- Repaired plumbing systems, components, and equipment.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Worked on Fire Hydrsnt Systems in High Rise buildings
Education
Certificate IV - Plumbing
TAFE NSW
NSW12-2023
Certificate III - Plumbing
TAFE NSW
NSW12-2021
HSC -
Blue Mountains Grammar School
Wentworth Falls, NSW10-2016
Skills
- Building code compliance
- Safety management
- Customer relationship management
- Team training
- Problem solving
- Time management
- Project management
- Effective communication
- Plumbing repairs
- Skilled with both hand and power tools
- Troubleshooting
- Emergency response
Timeline
Director
Self-employeed
04.2024 - Current
Plumber
Plumbmaster Plumbing
03.2023 - 04.2023
Service Advisor
Tradewise Group
11.2021 - 03.2023
Plumber
Mountain Wide Plumbing
04.2021 - 11.2021
Plumber
Tradewise Group
10.2017 - 04.2021
Certificate IV - Plumbing
TAFE NSW
Certificate III - Plumbing
TAFE NSW
HSC -
Blue Mountains Grammar School
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