Results-driven professional with a strong background in education, transitioning into administration and customer service roles. Proven ability to enhance operational efficiency, improve student performance by 20%, and increase engagement by 30%. Expert in communication, data entry, and problem-solving, with a focus on delivering high-quality service. Recognised for reliability, adaptability, and a warm demeanor in both independent and team environments.
Transferable Skills
Communication Skills
Demonstrated expertise in delivering clear, concise information and adjusting communication style for different audiences. This supported effective phone, email, and face-to-face communication in both customer service and administrative tasks.
Problem Solving
Resolved daily challenges from student behaviour to last-minute changes by thinking quickly and practically. Applied this skill to improve customer experiences and handle unexpected issues in administrative roles.
Interpersonal Skills & Empathy
Showed strong patience, empathy, and the ability to build trust qualities that proved invaluable when assisting students, colleagues, and stakeholders, and easily transferred to customer service and admin work.
Multitasking & Prioritisation
Balanced lesson planning, supervision, and paperwork, which strengthened the ability to multitask and prioritise competing demands essential for managing varied admin duties or multiple customer enquiries.