Gabby Hewet-Le Forestier
Melbourne,VIC
Summary
High energy customer service and administrative representative with 10 years of experience. Detail orientated with an enthusiastic drive to set and enforce consistent standards of staff/customer satisfaction. Diplomatic relationship builder with an organised and kind nature and sound judgment focused on maximising team efficiency and the customer experience. Recognised consistently for a positive and memorable sales experience whilst providing a systematic approach to clerical duties. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
PROJECT OFFICER
Royal Australian New Zealand College of Radiology
Melbourne, VIC
09.2022 - Current
- Organised and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
- Prepared reports on the status of projects to stakeholders in a timely manner.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
- Supported senior management in decision making activities related to ongoing projects.
- Participated actively in cross-functional working groups that focused on improving key processes across the organization.
OFFICE ADMINISTRATOR
Jb Hi Fi
Melbourne, VIC
05.2021 - 08.2022
- Effective cash handling to ensure banking integrity
- Managed enquiries from suppliers, Head office and clients via email and phone calls
- Managed purchase orders, invoicing, stock adjustments transfers and claims
- Payroll submissions and adjustments
- Direct deposit management with NDIS clients.
MEDIA ADVISOR
Jb Hi Fi
01.2019 - 05.2021
- Assisted customers complete purchases, locate items and join reward program to promote loyalty, satisfaction and sales numbers
- Obtained managers pin
- Orchestrated new finance applications and requested official identification for interest free purchases and verified details, consistently meeting strict legal standards
- Processed POS transactions, cash and credit purchases or refunds
- Increased sales by offering advice on purchases and promoting additional products
- Answered questions about store policies and concerns to support positive customer experiences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
STORE MANAGER
TREE OF LIFE
12.2017 - 07.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Identified, hired and trained highly-qualified staff by teaching tailored company practices, procedures and sales strategies
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
ASSISTANT STORE MANAGER
TREE OF LIFE
07.2016 - 12.2017
- Rotated merchandise and displays to feature new products and promotions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Responded to customer concerns, working with manager to raise customer satisfaction
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Attained expert level of product knowledge, becoming go-to person for major sales.
SALES ASSISTANT
STERLING SILVERMOON
07.2012 - 02.2014
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behaviour
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Served customers in a friendly, efficient manner following outlined steps of service
- Daily banking
- Updated pricing and signage to complete product displays and educate customers
- Monitored and replenished display inventory and restructured according to available stock
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Education
High School Diploma -
McKinnon Secondary College
McKinnon, VIC12.2011
Skills
- Attentive and friendly customer service
- Relationship building and management
- Compassionate and analytical approach to customer complaint resolution
- Bank deposit procedures
- Training and mentoring
- POS systems
- Merchandising
- Opening and closing procedures
- Refunds & exchanges
- Sales expertise
- Time management & organisation
- Invoicing & claims
- Clerical duties- filing, emails, communicating with suppliers
- Team leadership and coaching
References
References available upon request.
Timeline
PROJECT OFFICER
Royal Australian New Zealand College of Radiology
09.2022 - Current
OFFICE ADMINISTRATOR
Jb Hi Fi
05.2021 - 08.2022
MEDIA ADVISOR
Jb Hi Fi
01.2019 - 05.2021
STORE MANAGER
TREE OF LIFE
12.2017 - 07.2019
ASSISTANT STORE MANAGER
TREE OF LIFE
07.2016 - 12.2017
SALES ASSISTANT
STERLING SILVERMOON
07.2012 - 02.2014
High School Diploma -
McKinnon Secondary College
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