Gabriel Aquino
Glenfield,NSW
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Cotton On by skillfully managing time, demonstrating reliability, and building strong relationships. Excelled in fast-paced environments, significantly improving guest experiences through effective communication and empathy. Adept at customer assistance, showcasing a blend of hard and soft skills vital for dynamic retail and hospitality settings.
Overview
3
3
years of professional experience
Work History
Retail Worker
Cotton On
12.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Disability Support Worker
AEQUALIS DS
02.2024 - 06.2024
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
Restaurant Waiter
Sushi On Fire
11.2021 - 12.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor Of Cybersecurity And Behaviour - IT Network Security
Western Sydney University
Parramatta, NSW12-2026
Skills
- Customer service
- Time management
- Reliability and punctuality
- Patience and empathy
- Customer assistance
- Relationship building
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Disability Support Worker
AEQUALIS DS
02.2024 - 06.2024
Retail Worker
Cotton On
12.2022 - Current
Restaurant Waiter
Sushi On Fire
11.2021 - 12.2022
Bachelor Of Cybersecurity And Behaviour - IT Network Security
Western Sydney University
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