Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gak Atem

Nicholls Rivulet,Act

Summary

Proven security professional with a strong background in patrol operations and crisis management, honed at MSS Security. Skilled in access control and relationship building, I excel in creating safe environments and improving security protocols. Demonstrated ability to solve complex problems and communicate effectively, ensuring a 30% reduction in security incidents. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with [Number] years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Security Officer

MSS Security
08.2019 - 12.2023
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.

Disability Support Worker

Villaggio Sant’Antonio
09.2018 - 12.2019
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.

Child and Youth Worker

Family Day Care Centre
05.2014 - 03.2017
  • Enhanced youth development by implementing engaging and age-appropriate programs.
  • Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
  • Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
  • Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
  • Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
  • Promoted positive behavior change in young clients by utilizing evidence-based therapeutic techniques.
  • Participated in ongoing professional development opportunities to stay current with trends, theories, and best practices within the field of child and youth work.
  • Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
  • Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
  • Conducted thorough assessments to identify clients'' emotional, behavioral, or developmental issues requiring intervention or support services.
  • Evaluated program effectiveness regularly using participant feedback surveys along with other assessment tools leading towards continuous improvements.
  • Maintained detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
  • Developed strong rapport with clients and families, fostering trust and open communication during therapy sessions.
  • Established partnerships with local organizations aiding resource sharing which improved overall community impact.
  • Participated in community events and fundraisers to gain awareness and support of local youth needs.
  • Supported children's development with tailored behavioral modification strategies.

Customer Service Cashier

Costco Wholesale Corp
06.2011 - 08.2013
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Assisted call-in customers with questions and orders.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Cleaner

Kelly Services
02.2010 - 12.2010
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.

Education

Bachelor of Arts - Bachelor of Business Human Resource Managemnt

University of Canberra
Canberra, ACT
03.2025

No Degree - Certificate III in Individual Support

Quest Training Solutions
Canberra, ACT
09.2018

GED -

Thomas Institute
Sydney, NSW
06.2016

Bachelor of Business Human Resource Management - Diploma of Human Resource Management

Australia Business Academy
Canberra, ACT
12.2012

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Patrol operations
  • Access Control
  • Complex Problem-Solving
  • Relationship building and management
  • Crisis Management
  • Investigation documentation
  • Operations Management
  • Government security clearance
  • Workplace Safety
  • Patrolling
  • Verbal and written communication
  • Reliability
  • First Aid Certified

Timeline

Security Officer

MSS Security
08.2019 - 12.2023

Disability Support Worker

Villaggio Sant’Antonio
09.2018 - 12.2019

Child and Youth Worker

Family Day Care Centre
05.2014 - 03.2017

Customer Service Cashier

Costco Wholesale Corp
06.2011 - 08.2013

Cleaner

Kelly Services
02.2010 - 12.2010

Bachelor of Arts - Bachelor of Business Human Resource Managemnt

University of Canberra

No Degree - Certificate III in Individual Support

Quest Training Solutions

GED -

Thomas Institute

Bachelor of Business Human Resource Management - Diploma of Human Resource Management

Australia Business Academy
Gak Atem