Gabriel Barbosa Costa
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative(Driver)
Kalayyani/Linfox/Woolworths
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Uber Partner
Uber Eats
05.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Increased efficiency with effective route planning and GPS navigation usage.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Delivery Driver
Dominos's Pizza
07.2023 - 11.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Renderer
Nunsie 7
07.2023 - 08.2023
- Enhanced architectural projects by applying various rendering techniques and styles.
- Collaborated with architects and designers to create visually stunning presentations for clients.
- Delivered high-quality, photorealistic renderings on time and within budget constraints.
- Adapted quickly to changing project requirements while maintaining a high level of professionalism and attention to detail.
Concrete Laborer
Nunsie 7
06.2023 - 08.2023
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
- Improved job site safety by conducting regular equipment inspections, ensuring proper maintenance and timely repairs.
- Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
Construction Worker
Haushmates
06.2023 - 07.2023
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Education
Diploma - Project Management
Institute of Intellect Blending
Sydney, NSW11.2025
No Degree - General English
Kingsway Institute
Sydney08.2023
Bachelor of Technology - Management Processes
Federal Institute of North Minas Gerais
Brazil07.2020
High School Diploma -
Federal Institute of North Minas Gerais
Brazil12.2015
Skills
- Call Management
- Complaint resolution
- Paperwork Processing
- Information Security
- Flexibility
- Punctuality
- Route Planning
- Collaborative Teamwork
Certification
- Full Australian Drive License
- Construction White Card
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative(Driver)
Kalayyani/Linfox/Woolworths
08.2023 - Current
Delivery Driver
Dominos's Pizza
07.2023 - 11.2023
Renderer
Nunsie 7
07.2023 - 08.2023
Concrete Laborer
Nunsie 7
06.2023 - 08.2023
Construction Worker
Haushmates
06.2023 - 07.2023
Uber Partner
Uber Eats
05.2023 - Current
Diploma - Project Management
Institute of Intellect Blending
No Degree - General English
Kingsway Institute
Bachelor of Technology - Management Processes
Federal Institute of North Minas Gerais
High School Diploma -
Federal Institute of North Minas Gerais
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