Gabriel Belarmino
Perth,WA
Summary
Strategic and analytical Front Office Manager / On-site Manager and finance professional with over 7 years of success in the hotel and Real State industry, complemented by 9+ years of expertise in accountancy, finance, management, financial reporting, and online sales. Demonstrated a strong proficiency in analysis, project management, and decision-making, with a proven ability to swiftly acquire new skills while consistently delivering outstanding customer service in accommodation sales. Recognized for a strong work ethic, dedication to exceeding company expectations, and a talent for cultivating productive working relationships. Highly adept at thriving in fast-paced, deadline-driven environments, with a solid track record in team development and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Front Office Manager /On-Site Resident Manager
Sungrass Group
Gold Coast & Brisbane, QLD
02.2018 - 09.2024
- Directed daily operations at luxury residences and apartments, including Trilogy Residences, Fleet Lane Apartments, Morgan Suites, Azzura Greens Resort, and The Residences at the Peninsula in Brisbane and the Gold Coast, ensuring guest safety and satisfaction.
- Supervised a team of 10 front desk agents and 60 housekeepers, overseeing issue resolution and strict adherence to compliance protocols.
- Addressed guest complaints with tact, providing complimentary services in hardship cases to enhance guest experience.
- Managed bookings for large events, such as weddings, seminars, and conferences, offering competitive room rates and seamless coordination.
- Mentored new employees on best practices for client and guest service, ensuring consistency in high service standards.
- Exceeded customer satisfaction by identifying creative solutions to challenges and proactively resolving issues.
- Fostered a collaborative team environment by encouraging open communication and constructive feedback among team members.
- Hired, coached, and mentored a team of over 60 staff members, including housekeepers, managers, cleaners, handymen, and front desk assistants.
- Recognized by senior management for delivering exceptional customer service and maintaining high operational standards.
- Developed and implemented sales and service strategies that increased revenue and improved customer retention.
- Processed biweekly payroll for over 80 employees, ensuring accurate timekeeping and payments using Excel, Deputy, and Xero.
- Minimized regulatory risks by managing compliance inspections and adhering to industry regulations.
- Facilitated month-end financial processes, including journal entries, account reconciliation, and invoicing using REI MASTER.
- Monitored sales activities, assessed customer satisfaction, and implemented strategies to boost revenue and retention.
- Reduced financial discrepancies through meticulous monitoring of quotes, production planning, material management, and bank reconciliations.
- Prepared agendas and communication materials for team meetings to foster team engagement and alignment.
- Managed inventory and merchandising displays, maintaining high standards to optimize product visibility and drive sales.
- Managed all maintenance requests from tenants, guests, and residents in a timely manner.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Handled resident complaints and expedited maintenance requests.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed and oversaw operations, maintenance and administration of properties.
- Met with clients to negotiate management and service contracts.
- Coordinated repairs and renovations with contractors and service providers.
- Conducted regular safety inspections of the premises and equipment.
- Supervised staff members responsible for cleaning services and other duties related to building management.
- Assisted in recruiting new tenants for vacant units.
- Negotiated contracts with vendors, suppliers, and service providers to secure favorable terms.
- Conducted regular property inspections to identify necessary repairs and improvements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Met with committees to discuss and resolve legal and environmental issues.
- Reviewed invoices from contractors for accuracy before authorizing payment.
Internship Student
Sungrass Group
Brisbane, QLD
11.2017 - 02.2018
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Facilitated front desk operations for busy high-volume hotel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Updated tenant records and maintained accurate files for all tenants.
- Processed incoming payments from tenants in a timely manner.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Responded quickly to emergency situations involving tenants or properties.
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Handled resident complaints and expedited maintenance requests.
- Completed lease applications and verifications, notifying prospects of results.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Facilitated tenant paperwork processing and verification.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed and implemented procedures for managing accounts payable and receivable, payroll, bank reconciliations, and financial reporting.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
- Processed customer payments accurately and timely according to company policies.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Reconciled bank accounts on a regular basis to detect irregularities or discrepancies in transactions.
- Created purchase orders for goods ordered by departments within the organization.
Weekend Manager /Manager's Assistant
Spring Hill Gardens
Brisbane, QLD
05.2015 - 06.2017
- Assisted guests at check-in, providing information on various services within the hotel.
- Handled guest complaints in the most effective manner possible and offered complimentary services for hardship cases.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Supervised team of 10 housekeepers, promoting a positive work environment through effective communication, active engagement, and hands-on assistance.
- Facilitated front desk operations for a busy, high-volume hotel.
- Handled payment processing duties and provided customers with receipts, proper bills, and change.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data, and reconciled daily totals to confirm proper accounting.
- Verified accuracy of invoices and other accounting documents or records.
- Monitored accounts to ensure payments are up to date.
- Recorded journal entries into the accounting system software program.
- Managed inventory records and assisted with inventory counts and valuation.
- Utilized accounting software to record, store, and analyze financial data.
Director / Founder / Small Business Owner
GDAS FAST SHOP - E-Commerce / Virtual Store
Sao Paulo, Brazil
09.2023 - Current
- Provided training and support to team members on e-commerce tools and processes.
- Worked closely with internal teams such as marketing, finance, and logistics.
- Developed and implemented targeted online sales strategies.
- Collaborated with IT department for technical issues related to online platforms.
- Implemented digital marketing techniques such as search engine optimization to increase web traffic.
- Generated monthly reports on website analytics metrics such as page views, conversions rate.
- Monitored competitor activities to identify new market opportunities.
- Optimized website navigation structure for improved user experience.
- Resolved customer complaints regarding orders placed through e-commerce channels.
- Managed website content, including product pages, descriptions, pricing, and promotions.
- Analyzed customer data to identify trends and develop marketing campaigns.
- Oversaw the design of promotional materials for online campaigns.
- Identified potential opportunities for improvement in online sales process.
- Ensured compliance with applicable laws related to online sales activities.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
- Executed ad campaigns on search engines and other websites to research and implement latest digital marketing strategies utilizing social media.
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
- Defined strategies and developed content and creative assets for digital marketing efforts throughout site.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
Education
Approved Manager's License - Hospitality Administration and Management
Hospitality Alliance Training
Online01-2024
RSG - Responsible Service of Gambling - Hospitality Administration And Management
E.O.T - Express Online Training
Online01-2024
RSA - Responsible Service of Alcohol - Hospitality Administration And Management
E.O.T - Express Online Training
Online01-2024
Superior English 79+ - English-as-a-Second-Language Education
PTE - Pearson Test of English
Brisbane, QLD01-2024
Bachelor of Science - Accounting
Kaplan Business School
Brisbane - QLD2019
Advanced English
Kaplan International
Brisbane - Queensland2016
Certificate II, III And IV in Business
Queensford College
Brisbane - QLD2016
Advanced Diploma in Financial Management
FMU - Faculdades Metropolitanas Unidas
Sao Paulo - Brazil2013
Supply Chain
FIESP
Sao Paulo - Brazil2009
Excel Module II (Advanced)
Impacta Tecnologia
Sao Paulo - Brazil2008
HP 12C - Financial Calculator
UNICSUL - Universidade Cruzeiro Do Sul
Sao Paulo - Brazil2007
Hospitality, Tourism, Recreation And Monitoring
ETEC Jose Rocha Mendes
2005
Skills
- Hospitality
- Customer relationships
- RSA certified
- RSG certified
- Approved Manager Certified
- Effective customer communication
- Service assistance
- Relationship review process
- Leadership
- Team management
- Training and mentoring
- Conflict resolution
- Work ethic
- Time management
- Flexible
- Safety procedures
- Financial management and reporting
- Sales and marketing
- Sales monitoring
- Promotion development
- Promotions
- Advertising expertise
- Product positioning
- Customer Acquisition
- Partnership Development
- Performance reporting
- Growth tracking
- Critical thinking
- Systems and automation applications
- Proficient in REI Master, EzyRez, Siteminder, Pay Advantage, Bookingcom, Agoda, Qantas, Expedia, Tripcom, Booking Button, Air BNB
- Data management
- Computer skills
- MS Office
- Skilled in Excel
- Data Entry
- Accounts Receivable
- Accounts Payable
- Bank Reconciliation
- Journal Entries
- Advanced Excel
- Bookkeeping
- Payroll Administration
- Accounting and bookkeeping
- ERP accounting
- New employee processing
- Keyword Research
- Staff Management
- Business Administration
- Property Management
- Maintenance Scheduling
- Preventive Maintenance
- Marketing and Advertising
- Skilled multi-tasker
- Contract Negotiation
- Compliance Monitoring
- Grounds Maintenance
- Technical knowledge
- Complaints Investigation
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Director / Founder / Small Business Owner
GDAS FAST SHOP - E-Commerce / Virtual Store
09.2023 - Current
Front Office Manager /On-Site Resident Manager
Sungrass Group
02.2018 - 09.2024
Internship Student
Sungrass Group
11.2017 - 02.2018
Weekend Manager /Manager's Assistant
Spring Hill Gardens
05.2015 - 06.2017
Superior English 79+ - English-as-a-Second-Language Education
PTE - Pearson Test of English
Bachelor of Science - Accounting
Kaplan Business School
Advanced English
Kaplan International
Certificate II, III And IV in Business
Queensford College
Advanced Diploma in Financial Management
FMU - Faculdades Metropolitanas Unidas
Supply Chain
FIESP
Excel Module II (Advanced)
Impacta Tecnologia
HP 12C - Financial Calculator
UNICSUL - Universidade Cruzeiro Do Sul
Hospitality, Tourism, Recreation And Monitoring
ETEC Jose Rocha Mendes
Approved Manager's License - Hospitality Administration and Management
Hospitality Alliance Training
RSG - Responsible Service of Gambling - Hospitality Administration And Management
E.O.T - Express Online Training
RSA - Responsible Service of Alcohol - Hospitality Administration And Management
E.O.T - Express Online Training
References
References available upon request.
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