Gabriel Belarmino
Perth,WA
Summary
Strategic and analytical Front Office Manager and finance professional with over 7 years of success in the hotel industry, complemented by 9+ years of expertise in accountancy, finance, management, financial reporting, and online sales. Demonstrated a strong proficiency in analysis, project management, and decision-making, with a proven ability to swiftly acquire new skills while consistently delivering outstanding customer service in accommodation sales. Recognized for a strong work ethic, dedication to exceeding company expectations, and a talent for cultivating productive working relationships. Highly adept at thriving in fast-paced, deadline-driven environments, with a solid track record in team development and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Director / Founder / Small Business Owner
GDAS FAST SHOP - E-Commerce / Virtual Store
Sao Paulo , Brazil
2023.09 - Current
- Provided training and support to team members on e-commerce tools and processes.
- Worked closely with internal teams such as marketing, finance, and logistics.
- Developed and implemented targeted online sales strategies.
- Collaborated with IT department for technical issues related to online platforms.
- Implemented digital marketing techniques such as search engine optimization to increase web traffic.
- Generated monthly reports on website analytics metrics such as page views, conversions rate.
- Monitored competitor activities to identify new market opportunities.
- Optimized website navigation structure for improved user experience.
- Resolved customer complaints regarding orders placed through e-commerce channels.
- Managed website content, including product pages, descriptions, pricing, and promotions.
- Analyzed customer data to identify trends and develop marketing campaigns.
- Oversaw the design of promotional materials for online campaigns.
- Identified potential opportunities for improvement in online sales process.
- Ensured compliance with applicable laws related to online sales activities.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
- Executed ad campaigns on search engines and other websites to research and implement latest digital marketing strategies utilizing social media.
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
- Defined strategies and developed content and creative assets for digital marketing efforts throughout site.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
Front Office Manager
Sungrass Group
Gold Coast & Brisbane , QLD
2018.02 - 2024.09
- Directed day-to-day operations of various residences and apartments (Trilogy Residences, Fleet Lane Apartments, Morgan Suites, Azzura Greens, and Peninsula) in Brisbane and the Gold Coast to provide a safe and enjoyable guest experience.
- Managed a team of 10 front desk agents and 60 housekeepers across Brisbane and the Gold Coast, supervising personnel in issue resolution and compliance processes.
- Handled guest complaints in the most effective manner possible and offered complimentary services for hardship cases.
- Booked large groups for weddings, seminars, conferences, and other events, offering the best available room rates.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Hired, coached, and mentored a team of 40 staff members, including housekeepers, managers, cleaners, handymen, and front desk assistants.
- Recognized by management for providing exceptional customer service.
- Designed sales and service strategies to improve revenue and retention.
- Handled bi-weekly payroll for over 50 employees with thorough verification of timekeeping records and accurate processing through Excel, Deputy, and Xero.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocols.
- Facilitated month-end journal entries, account reconciliation, and invoicing using REI MASTER.
- Monitored all sales activity and assessed customer satisfaction with purchases.
- Diminished financial discrepancies by monitoring quotes, production, and material planning, and conducting bank reconciliations.
- Created agendas and communication materials for team meetings.
- Coordinated inventory and merchandising displays for maximum appeal and effect.
- Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales.
- Previous positions: Manager's Assistant, Receptionist, Building Manager Assistant.
Internship Student
Sungrass Group
Brisbane , QLD
2017.11 - 2018.02
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Facilitated front desk operations for busy high-volume hotel.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Weekend Manager /Manager's Assistant
Spring Hill Gardens
Brisbane , QLD
2015.05 - 2017.06
- Assisted guests at check-in, providing information on various services within the hotel.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Supervised team of 10 housekeepers promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Facilitated front desk operations for busy high-volume hotel.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Education
Superior English 79+ - English-as-a-Second-Language Education
PTE - Pearson Test of English
Brisbane, QLD2024-01
Bachelor of Science - Accounting
Kaplan Business School
Brisbane - QLD2019
Advanced English
Kaplan International
Brisbane - Queensland2016
Certificate II, III And IV in Business
Queensford College
Brisbane - QLD2016
Advanced Diploma in Financial Management
FMU - Faculdades Metropolitanas Unidas
Sao Paulo - Brazil2013
Supply Chain
FIESP
Sao Paulo - Brazil2009
Excel Module II (Advanced)
Impacta Tecnologia
Sao Paulo - Brazil2008
HP 12C - Financial Calculator
UNICSUL - Universidade Cruzeiro Do Sul
Sao Paulo - Brazil2007
Hospitality, Tourism, Recreation And Monitoring
ETEC Jose Rocha Mendes
2005
Skills
- Hospitality
- Customer relationships
- Effective customer communication
- Service assistance
- Relationship review process
- Leadership
- Team management
- Training and mentoring
- Conflict resolution
- Work ethic
- Time management
- Flexible
- Safety procedures
- Financial management and reporting
- Sales and marketing
- Sales monitoring
- Promotion development
- Promotions
- Advertising expertise
- Product positioning
- Customer Acquisition
- Partnership Development
- Performance reporting
- Growth tracking
- Critical thinking
- Systems and automation applications
- Data management
- Computer skills
- MS Office
- Skilled in Excel
- New employee processing
- Keyword Research
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Director / Founder / Small Business Owner
GDAS FAST SHOP - E-Commerce / Virtual Store
2023.09 - Current
Front Office Manager
Sungrass Group
2018.02 - 2024.09
Internship Student
Sungrass Group
2017.11 - 2018.02
Weekend Manager /Manager's Assistant
Spring Hill Gardens
2015.05 - 2017.06
Superior English 79+ - English-as-a-Second-Language Education
PTE - Pearson Test of English
Bachelor of Science - Accounting
Kaplan Business School
Advanced English
Kaplan International
Certificate II, III And IV in Business
Queensford College
Advanced Diploma in Financial Management
FMU - Faculdades Metropolitanas Unidas
Supply Chain
FIESP
Excel Module II (Advanced)
Impacta Tecnologia
HP 12C - Financial Calculator
UNICSUL - Universidade Cruzeiro Do Sul
Hospitality, Tourism, Recreation And Monitoring
ETEC Jose Rocha Mendes
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