Gabriel Dargaville
Summary
Highly motivated professional with over 2 years experience in project management, Agile ways of working, and change management.
Exceptional communication skills managing stakeholder interests, leading multiple large scale Projects ensuring success.
PRINCE2 Agile and ICAgile Certified Practitioner with a proven track record of high level customer satisfaction, looking to progress further in project management
Overview
5
5
years of professional experience
1
1
Certification
Work History
Continuous Improvement Lead
Homecare Medical
05.2022 - 05.2023
- Lead and delivered large-scale projects, including the implementation of a new CRM system and telephony system spanning over 2022.
- Used Agile ways of working such as Scrum, Lean-Startup, and Kanban delivering projects and BAU products of the highest possible value.
- Worked closely with the Project Manager and Product Owner, breaking down customer requirements from Epics to User Stories in conjunction with creating Work Packages for large-scale projects.
- Successfully fulfilled multiple roles including Continuous Improvement Lead, Change Management Lead, Project Assistant, Showing the ability to manage multiple responsibilities simultaneously.
- High level Office 365 skill set, using Excel, PowerPoint, Power Automate, and SharePoint on a daily basis to complete relevant tasks.
- Collaborated with customers to ensure on-time delivery of improvement initiatives, resulting in an accurate final product, increasing satisfaction.
- Showcased high level communication and leadership skills, leading sprint planning, sprint reviews, and workshops facilitating rich communication
Operations Manager
Homecare Medical
05.2021 - 05.2022
- Successful assisted in a large-scale project working on New Zealand's home isolation project. Creating standard operating procedures and policies to ensure operational performance is at a high standard.
- Managed Operation Leads, signing off any documentation created, archived correctly, while communicating with the director of the service line.
- Monitored and analyzed KPIs to identify areas for improvement. Ensuring call quality was kept above 90%
- Communicated effectively with directors and executives to provide updates on operational performance and identify opportunities for improvement.
- Worked with stakeholders across the organization to streamline processes and systems over multiple service lines, ensuring a seamless transition to a new, integrated service line.
Business Process Analyst
Homecare Medical
04.2021 - 05.2021
- Conducted comprehensive analysis of existing Business processes and identified areas for improvement, resulting in a 20% increase in efficiency.
- Collaborated with cross-functional teams to gather requirements and develop streamlined workflows, reducing cycle time by 15%.
- Used process improvement initiatives, facilitating workshops and engaging stakeholders to define objectives, identify pain points, and propose innovative solutions.
Team Leader
Homecare Medical
02.2021 - 04.2021
- Lead a team of 4— customer service representatives in a fast-paced contact centre environment, ensuring they exceeded performance targets.
- Showed leadership skills within my team of representatives, giving them the courage to take on their day-to-day tasks at an expert level.
- Trained new hires on company policies and providing a deep understanding and context of the tasks newly on-boarded staff will need to complete.
- Collaborated with other departments such as IT, sales, and marketing to improve cross-functional processes and resolve customer issues.
Sales Development Specialist
A1 Roast Petone
02.2020 - 02.2021
- Prospected and identified potential leads through various channels, including cold calling, email campaigns, and face to face consultations with customers.
- Allowed the Business; services to Se distributed in the greater Wellington region among customers such as sports communities, weddings, company functions resulting in sales increase of 25%.
- Generated and managed a high volume of outbound calls and emails, consistently meeting or exceeding weekly and monthly quotas.
- Conducted service demonstrations on sight to prospects, effectively communicating key value propositions to drive interest and conversion.
Business Improvement Specialist
Urban Dance New Zealand
02.2018 - 02.2020
- Used business improvement within the organization, liaising with all employees to consider their thoughts and propositions, maximizing their improvements by providing a high-level recommendation.
- Developed and implemented a streamlined scheduling system, resulting in a 30% reduction in scheduling conflicts and improved resource allocation.
- Developed and implemented training programs for dance instructors and staff on efficient business processes, enhancing their understanding of the company's operations and promoting a culture of continuous improvement.
- Provided ongoing support and guidance to the director in continuous improvement, fostering a culture of innovation and efficiency throughout the organization.
Skills
Project Management
Agile Methodologies
Agile Techniques
Scrum
Microsoft Office
Communication Skills
Customer Focus
Ability to work in a team
Leadership
Certification
ICAgile Foundation - Pricewaterhouse Cooper
PRINCE2 Agile Foundation - PeopleCert & AXELOS
PRINCE2 Agile Practitioner - PeopleCert & AXELOS
Timeline
Continuous Improvement Lead
Homecare Medical
05.2022 - 05.2023
Operations Manager
Homecare Medical
05.2021 - 05.2022
Business Process Analyst
Homecare Medical
04.2021 - 05.2021
Team Leader
Homecare Medical
02.2021 - 04.2021
Sales Development Specialist
A1 Roast Petone
02.2020 - 02.2021
Business Improvement Specialist
Urban Dance New Zealand
02.2018 - 02.2020
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