Gabriel Dogan
Parramatta,Sydney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recovery Officer
Maendeleo Bank PLC
Dar Es Salaam, Dar Es Salaam
01.2017 - 03.2022
- To propose a strategy and planning of recovery action
- To ensure that the credit policy is well-practiced
- Sitting in a loan committee decision
- Support branches on the recovery process
- Properly communicate, direct and manage debt collectors agents
- To ensure close monitoring of all commitments made by defaulting customers
Regional Debt Recovery Officer
FINCA Microfinance Bank
Dar Es Salaam, Tanzania
07.2015 - 03.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Debt Recovery Officer
Letshego Bank
Dar Es Salaam, Tanzania
04.2013 - 07.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans..
- Used skip tracing and other techniques to locate debtors.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Education
Bachelor of Banking And Finance - Banking And Finance
The Institute of Finance Management
Dar Es Salaam, Tanzania10.2012
Skills
- Overdue Balance Detection
- Skip Tracing
- Bank of Tanzania Compliance
- Managing Delinquent Accounts
- Customer Relationship Management
- Debt Repayment Negotiation
- Attention to Detail
- Customer Locating
- Conflict Resolution
- Persuasive Negotiation
Accomplishments
- Resolved Non Performing loans 12% which led to 5%.
Certification
- Certified Professional Banker, Tanzania Institute of Bankers - October 2020
Timeline
Recovery Officer
Maendeleo Bank PLC
01.2017 - 03.2022
Regional Debt Recovery Officer
FINCA Microfinance Bank
07.2015 - 03.2016
Debt Recovery Officer
Letshego Bank
04.2013 - 07.2015
Bachelor of Banking And Finance - Banking And Finance
The Institute of Finance Management
- Certified Professional Banker, Tanzania Institute of Bankers - October 2020
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