Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gabriel Dogan

Parramatta,Sydney

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Recovery Officer

Maendeleo Bank PLC
Dar Es Salaam, Dar Es Salaam
01.2017 - 03.2022
  • To propose a strategy and planning of recovery action
  • To ensure that the credit policy is well-practiced
  • Sitting in a loan committee decision
  • Support branches on the recovery process
  • Properly communicate, direct and manage debt collectors agents
  • To ensure close monitoring of all commitments made by defaulting customers

Regional Debt Recovery Officer

FINCA Microfinance Bank
Dar Es Salaam, Tanzania
07.2015 - 03.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Debt Recovery Officer

Letshego Bank
Dar Es Salaam, Tanzania
04.2013 - 07.2015
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans..
  • Used skip tracing and other techniques to locate debtors.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Education

Bachelor of Banking And Finance - Banking And Finance

The Institute of Finance Management
Dar Es Salaam, Tanzania
10.2012

Skills

  • Overdue Balance Detection
  • Skip Tracing
  • Bank of Tanzania Compliance
  • Managing Delinquent Accounts
  • Customer Relationship Management
  • Debt Repayment Negotiation
  • Attention to Detail
  • Customer Locating
  • Conflict Resolution
  • Persuasive Negotiation

Accomplishments

  • Resolved Non Performing loans 12% which led to 5%.

Certification

  • Certified Professional Banker, Tanzania Institute of Bankers - October 2020

Timeline

Recovery Officer

Maendeleo Bank PLC
01.2017 - 03.2022

Regional Debt Recovery Officer

FINCA Microfinance Bank
07.2015 - 03.2016

Debt Recovery Officer

Letshego Bank
04.2013 - 07.2015

Bachelor of Banking And Finance - Banking And Finance

The Institute of Finance Management
  • Certified Professional Banker, Tanzania Institute of Bankers - October 2020
Gabriel Dogan