Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recovery Officer
Maendeleo Bank PLC
Dar Es Salaam, Dar Es Salaam
01.2017 - 03.2022
To propose a strategy and planning of recovery action
To ensure that the credit policy is well-practiced
Sitting in a loan committee decision
Support branches on the recovery process
Properly communicate, direct and manage debt collectors agents
To ensure close monitoring of all commitments made by defaulting customers
Regional Debt Recovery Officer
FINCA Microfinance Bank
Dar Es Salaam, Tanzania
07.2015 - 03.2016
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Participated in team-building activities to enhance working relationships.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Debt Recovery Officer
Letshego Bank
Dar Es Salaam, Tanzania
04.2013 - 07.2015
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Achieved performance goals on consistent basis.
Monitored accounts for compliance with established payment plans..
Used skip tracing and other techniques to locate debtors.
Processed debtor payments and updated accounts to reflect new balance.
Worked with customer to create debt repayment plan based on current financial condition.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Education
Bachelor of Banking And Finance - Banking And Finance
The Institute of Finance Management
Dar Es Salaam, Tanzania
10.2012
Skills
Overdue Balance Detection
Skip Tracing
Bank of Tanzania Compliance
Managing Delinquent Accounts
Customer Relationship Management
Debt Repayment Negotiation
Attention to Detail
Customer Locating
Conflict Resolution
Persuasive Negotiation
Accomplishments
Resolved Non Performing loans 12% which led to 5%.
Certification
Certified Professional Banker, Tanzania Institute of Bankers - October 2020
Timeline
Recovery Officer
Maendeleo Bank PLC
01.2017 - 03.2022
Regional Debt Recovery Officer
FINCA Microfinance Bank
07.2015 - 03.2016
Debt Recovery Officer
Letshego Bank
04.2013 - 07.2015
Bachelor of Banking And Finance - Banking And Finance
The Institute of Finance Management
Certified Professional Banker, Tanzania Institute of Bankers - October 2020
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