Gabriel Fiuza Gonçalves

• Oversee daily Front of House and Back of House operations, ensuring smooth service flow and consistently high customer satisfaction.

• Supervise, guide, and support team members across floor service, counter service, and line production to maintain efficiency during peak hours.

• Train new employees in customer service standards, food safety, POS procedures, and company protocols.

• Monitor stock levels, coordinate restocking, and reduce waste by implementing organised inventory practices.

• Maintain high standards of food preparation, presentation, hygiene, and overall store cleanliness in line with company policies.

• Manage customer issues calmly and professionally, resolving concerns to ensure a positive dining experience.

• Support daily cash handling and POS reconciliation to ensure accuracy and compliance.

• Assisted on financial operations and documentation for a leading funeral service company.
• Supported internal processes by maintaining accurate records and reports.
• Helped improve customer relationship by ensuring seamless administrative support.

• Assisted in the creation of dental prostheses, working with various materials and production techniques.
• Gained experience in quality control, dental lab procedures, and customer requirements.
• Collaborated with professional to refine processes and enhance efficiency.