Gabriel Gong
Notting Hill,VIC
Summary
Committed IT professional with a proven track record of achieving company objectives through consistent and organized practices. Proficient in front end development, and user interface design, with a meticulous attention to detail. Strong problem-solving abilities, coupled with effective communication, allow for efficient troubleshooting and technical support for end-users. RHCSA and RHCE certified with a commitment to ongoing learning. Adaptable, quick learner, and a collaborative team player who excels in delivering excellence and meeting organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
05.2022 - Current
- Maintained detailed mileage and fuel records to monitor fuel expenses.
- Ensured prompt delivery of packages to customer doorsteps and business offices.
- Successfully handled rush deliveries on tight schedules to meet customer demands.
- Maintained a positive and customer-focused attitude in a busy environment.
- Safely operated vehicles in highly congested areas without any traffic violations.
Associate Front End Developer
Wuhan Defa Electronics Information Co. Ltd
04.2020 - 12.2021
- Spearheaded front-end development projects within an Agile environment, meticulously following Software Development Life Cycle (SDLC) best practices to deliver rapid iterations for clients.
- Collaborated intensively with stakeholders throughout the development process to validate creative proposals and design best practices, using industry-standard tools and frameworks.
- Worked in tandem with project managers to analyze, document, and translate intricate user requirements into functional specifications for system updates and expansions.
- Utilized cutting-edge wireframing, mock-up, and prototyping tools such as Axure to craft and optimize the user interface design and architectural components.
- Acted as a pivotal bridge between the operations and IT teams, ensuring the seamless integration of front-end assets with sophisticated back-end systems built on robust technologies and frameworks like Angular, React, or Vue.js.
- Played an integral role in project execution and management within the Scrum framework, using collaborative platforms like JIRA for project tracking and Agile workflows.
- Demonstrated expertise in writing clean, performant code by leveraging HTML, CSS, and JavaScript, while also employing advanced libraries and frameworks like Bootstrap, Sass, and jQuery to enhance the responsiveness, interactivity.
IT Technical Specialist Assistant & Tech Support
Auspacific Property Investment Group Pty Ltd
08.2017 - 11.2019
- Prepared new computers and mobile devices according to internal policies for standardized software and security deployments.
- Assigned system permissions and set up computers to facilitate onboarding for new employees.
- Translated complex technical issues into understandable language for non-technical users.
- Resolved technical issues and conducted general maintenance of the company website.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Diagnosed hardware and network system issues using proactive troubleshooting techniques.
- Interacted with network providers (Telstra, Optus) for technical requirements and issues via phone and online chat
Quality Assurance & IT Technical Support （Intern)
C.I.A. Services Group Ptd Ltd
11.2016 - 03.2017
- Spearheaded user acceptance testing by meticulously crafting test cases that covered a wide range of scenarios, ensuring comprehensive test coverage.
- Documented defects with precision and clarity, providing developers with detailed information to facilitate efficient bug resolution.
- Methodically tested the functionality and compatibility of new system components and updates, meticulously comparing their performance and behavior to the existing system.
- Gathered and analyzed data on integration issues, identifying areas of potential improvement in system integration, and reported findings to the development team.
- Advised developers on issues related to function, performance, and other technical intricacies, actively collaborating to improve system stability and user experience.
- Conducted in-depth usability testing on Windows, Android, and iOS mobile devices, ensuring a seamless and intuitive user interface.
- Applied advanced troubleshooting techniques and diagnostic tools to swiftly and accurately resolve a diverse range of technical issues, ensuring minimal disruption to operations.
- Configured hardware, devices, and software to establish workstations for employees, guaranteeing optimal performance and compatibility.
Education
Master of Information Technology -
RMIT University
Melbourne, VIC11.2016
Bachelor of Commerce -
Charles Darwin University
Darwin, NT06.2013
Skills
- User Acceptance Testing
- Front End Web Development
- Troubleshooting
- Linux system administrator
- Problem Solving
- Coordination and Collaboration
- User-Centric
- Self-Learning
- Attention to Detail
Certification
Red Hat Certified System Administrator ( RHCSA )
2020-01
Red Hat Certified Engineer ( RHCE )
2023-10
Working Rights
Australian Permanent Resident
Personal Development
Digital Jobs Victoria Program - AWS Cloud Computing re/Start
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Delivery Driver
Uber Eats
05.2022 - Current
Associate Front End Developer
Wuhan Defa Electronics Information Co. Ltd
04.2020 - 12.2021
IT Technical Specialist Assistant & Tech Support
Auspacific Property Investment Group Pty Ltd
08.2017 - 11.2019
Quality Assurance & IT Technical Support （Intern)
C.I.A. Services Group Ptd Ltd
11.2016 - 03.2017
Master of Information Technology -
RMIT University
Bachelor of Commerce -
Charles Darwin University
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