Gabriel Hyland
Lawrence
Summary
Dynamic and results-driven professional with extensive experience at TLE Yamba, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and achieving cost savings through strategic vendor negotiations. Skilled in staff training and development, fostering a positive work environment that drives productivity and engagement.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
Work History
PC Manager
TLE Yamba
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
2IC Manager
TLE Yamba
01.2020 - 06.2023
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Conducted employee training sessions to educate employees on products and company policies.
- Responded to customer requests for products, services, and company information.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Interviewed, recruited and trained new onboarding candidates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Internal Sales
TLE Yamba
09.2012 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager
Jungle Juice Bar
03.2010 - 07.2012
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Secured daily cash by verifying totals and making deposits.
Education
Diploma - Management And Leadership
AWC Business Solutions
Newcastle, NSW12-2024
Certificate IV - Frontline Management
Novaskill
Maclean, NSW02-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Documentation and reporting
- Computer skills
- Positive attitude
Timeline
PC Manager
TLE Yamba
06.2023 - Current
2IC Manager
TLE Yamba
01.2020 - 06.2023
Internal Sales
TLE Yamba
09.2012 - 12.2019
Manager
Jungle Juice Bar
03.2010 - 07.2012
Diploma - Management And Leadership
AWC Business Solutions
Certificate IV - Frontline Management
Novaskill
Similar Profiles
Emma WierEmma Wier
Cleaning Specialist at TLE Cleaning ServiceCleaning Specialist at TLE Cleaning Service
JOANNE STEVENSJOANNE STEVENS
Internal Sales Representative at TLE ElectricalInternal Sales Representative at TLE Electrical
Shania PoutoaShania Poutoa
Administrative Assistant at TLE ElectricalAdministrative Assistant at TLE Electrical
Gavin WinkelGavin Winkel
Emergency Department Technician at Bronson Lakeview HospitalEmergency Department Technician at Bronson Lakeview Hospital
Miguel PenaMiguel Pena
Senior Family Liason at Autism Care PartnersSenior Family Liason at Autism Care Partners