Gabriel Ienco
East Geelong,Victoria
Summary
Experienced Event/Operations Manager with a proven track record overseeing large-scale cleaning operations for prestigious events like the Australian Open 2023 and FIFA Women's World Cup 2023. Skilled in coordinating logistics, managing staff, and ensuring seamless execution of event operations to meet and exceed client expectations. Adept at multitasking in fast-paced environments while maintaining a keen eye for detail and a commitment to delivering exceptional results. Passionate about creating memorable experiences for attendees and contributing to the success of world-class events.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Forklift Operator/ Laborer
CEVA Logistics
04.2012
- Used RF Scanners for stock take
- Used RF Scanners for picking and packing of orders for customers
- Loaded orders of stock onto trucks with the use of forklifts to be shipped off to customers in Australia and Worldwide
- Unloaded stock from trucks with the use of forklifts to be dispersed throughout the warehouse for replenishment
Forklift Operator
CEVA Pallecon
02.2012
- Transported various materials throughout the warehouse
- Loaded and unloaded metal pallets and crates from trucks
- Built metal shipping crates for various stock to be shipped out throughout Australia and overseas
Wood Chipper-Laborer
City of Greater Geelong
10.2011
- Chipped Trees, branches, leaves and debris within the City of Greater Geelong
- Removed Trees, deadwood and branches from footpaths and power lines and high voltages lines with the use of chainsaws, pole saws and hand saws
- Pruned and uplifted Trees
- Regularly maintained all plant equipment for optimal use and safety
Warehouse Laborer
Quicksilver
09.2011
- Used RF Scanners for the purpose of stock take
- Also used RF Scanners for order picking and packing
- Transported merchandise within the warehouse with the use of Forklift, Reach trucks and trolleys
Cleaner Services Manager
Geelong Grammar School/Spotless
07.2016 - 12.2021
- I managed and lead a team of 30 Cleaning Staff throughout Geelong Grammar School, Main Campus in Corio, Vic. Comprising of 950 Student Boarders and 500 Day Students.
- I carry out day to day operations of all Cleaning in 11 Boarding Houses, 2 Day Houses, 25 Academic Buildings, a Campus Hospital, a Wellbeing Centre which include Basketball Courts, an Olympic size swimming pool, dance studios, and a gym, Administrative Offices, 40 + Miscellaneous buildings, Staff residences, 2 Dining facilities that accommodate 2500 Staff and Students on a daily basis 3 times a day
- Regularly maintain all cleaning equipment and chemicals
- Adhere to all OH&S regulations
- Conduct Weekly Inspections of all facilities throughout the entire Campus
- Conduct Monthly Tool Box meetings with Cleaning team
- Hold Weekly Training and Staff meetings
- Participate in Monthly Fire drills and lockdown procedures as one of the Chief Fire Wardens
- Responsible for Daily Payroll of both Cleaning & Catering Staff using Quintiq, Sap, Coupa, Troubleshooting Staff Pay issues.
- Arrange and complete a wide variety periodical cleaning throughout the year
- Perform various administrative duties, such as weekly reports, chemical orders, hiring contractors, quotes, payroll, timesheets, leave forms, accounts etc.
- Developed an excellent working relationship with Cleaning team, Heads of Boarding Houses, all Senior Geelong Grammar Staff – Including (Commercial Director, Finance Manager, Accounts, Head of Campus, Assistant to Principal, Vice Principal, and the Principal.
- Efficient completion of all work requests from Geelong Grammar School.
- Gabriel has over 20 years Customer Service experience, and 15 years in the Cleaning Industry as an experienced Cleaner, Supervisor, and Manager in Commercial, Domestic and Education sectors.
- Effectively Lead a large staff in various settings. Adept at resolving customer service issues and ensuring customer satisfaction while overseeing multiple tasks. Specialize in organizing and allocating staffing resources.
Site Supervisor
GLAD COMMERCIAL CLEANING
08.2014 - 06.2016
- Managed a cleaning team of 50+ Full and Part time employees
- Efficient completion of all work requests from Facilities and Staff
- Scheduled Full time, Part time, and Casual Cleaners
- Fortnightly use of Roster live
- Conducted Monthly Tool Box meetings with Cleaning team
- Held Weekly training for all Cleaners
- Participated in weekly meetings and Inspections with Facilities Staff and Faculty Members
- Arranged all Periodical cleaning throughout the Campus to be completed thoroughly and in a timely manner
- Performed a variety of administrative duties, such as weekly reports, chemical orders, quote, pay sheets etc.
- Regularly maintained all cleaning equipment and chemicals
- Adhered to OH&S regulations
- Impeccable customers’ skills both face to face and via telecommunications
- Successfully developed excellent relations
- Gabriel provides high level Leadership in the daily operations of the entire Geelong Grammar School Corio Campus in the role as Cleaning Services Manager.
- Leads a Staff of 35 Cleaners
- Approve & submit electronic timesheets daily
- Places orders for all paper products and cleaning consumables for G.G.S.
- Responds to emergencies
- Problem solves and troubleshoots any cleaning issues immediately
- Over-sees Daily Operations of Cleaning
- Co-ordinates all Cleaning extras, such as Spring cleans, Term Camps, Special events, and accommodates GGS requests
- Liaise with all GGS Staff and clients in a friendly, respectful, and professional manner
- Assist staff with leave forms, clocking in and out and pay slips
Site Manager
GLAD GROUP
05.2014 - 08.2014
- Managed a cleaning team of 50+ Full and Part time employees
- Efficient completion of all work requests from Facilities and Staff
- Scheduled Full time, Part time, and Casual Cleaners
- Fortnightly use of Roster live
- Conducted Monthly Tool Box meetings with Cleaning team
- Held Weekly training for all Cleaners
- Participated in weekly meetings and Inspections with Facilities Staff and Faculty Members
- Arranged all Periodical cleaning throughout the Campus to be completed thoroughly and in a timely manner
- Performed a variety of administrative duties, such as weekly reports, chemical orders, quote, pay sheets etc.
- Regularly maintained all cleaning equipment and chemicals
- Adhered to OH&S regulations
Day Time Cleaner/Site Supervisor
GLAD GROUP
10.2008 - 05.2014
- Perform all forms of cleaning and simple maintenance at busy city university campus
- Demonstrated ability to work independently without supervision
- Efficient completion of all work requests from facilities and staff
- Impeccable customers’ skills both face to face and via telecommunications
- Successfully developed excellent relations with Deakin staff
- Regular contact with all members of the public including fellow employees, other contractors at the Campus, students and all levels of staff of Deakin.
- Demonstrated willing to “go the extra mile” in the form of volunteering for over-time and receiving regular “thank-you’s” from staff at Deakin and independent conference organizers and attendees
- Regularly maintained all cleaning equipment and chemicals
- Adhered to OH&S regulations
- Reason for leaving - Contract Terminated
Floor Manager/Bartender
TriplePlay Bar/Restaurant
01.2005 - 01.2010
- Cleaned and maintained work area
- Stocked merchandise onto shelving units
- Served Alcoholic and non-alcoholic beverages
- Supervised 30 plus employees and resolved customer complaints
- Recorded cash receipts, articles received and delivered
Assistant Manager/Bartender
Italcibi
01.2002 - 01.2005
- Planned work scheduled, assigned duties and supervised workers
- Ensured compliance with regulations
- Kept daily records of operations, money received and service performance
- Served alcoholic and non-alcoholic beverages
- Ensured adequate inventory, storage and distribution of supplies
Labourer
Steel/Wood Doors Ltd. (Division of Royal Group)
01.1998 - 01.2001
- Setup and operated plastic extrusion machines
- Used blueprints, sketches and manuals
- Transported materials using forklifts and hand trucks
- Cleaned machinery and work areas with vacuum, brushes and cleaning solvents
- Recorded weights, types and amounts of materials used/stored/shipped
- Followed work and safety procedures
- Problem solved
Education
Bachelor of Arts/Bachelor of Science - undefined
University of Toronto
01.2000
Ontario Academic Credit Diploma - VCE Equivalent
St Patrick’s High School
Sarnia01.1996
Skills
- IT Skills in the form of computer knowledge including Windows, MS Word, Excel, Spreadsheets, Pages, Numbers, Internet and all forms of E-mail
- Keyboarding skills (50 words per minute)
- Fluent in English, Italian and Spanish
- Strong Customer Service experience due to managerial positions held in the past (see Work Experience and History)
- Formal and Informal Contracting experience due to managerial positions held in the past (see Work Experience and History)
- WHMIS (Workplace Hazardous Material Information System) Certificate (CAN)
- Certificate II in Transport & Logistics (Warehousing & Storage) Forklift Truck
- “White Card” valid in all States
- Strong work ethic and “coal face” experience at the “laborer” level (see Work Experience and History)
Certification
- Certificate IV in Cleaning Management
- Working with Children Check
- First Aid
Timeline
Cleaner Services Manager
Geelong Grammar School/Spotless
07.2016 - 12.2021
Site Supervisor
GLAD COMMERCIAL CLEANING
08.2014 - 06.2016
Site Manager
GLAD GROUP
05.2014 - 08.2014
Forklift Operator/ Laborer
CEVA Logistics
04.2012
Forklift Operator
CEVA Pallecon
02.2012
Wood Chipper-Laborer
City of Greater Geelong
10.2011
Warehouse Laborer
Quicksilver
09.2011
Day Time Cleaner/Site Supervisor
GLAD GROUP
10.2008 - 05.2014
Floor Manager/Bartender
TriplePlay Bar/Restaurant
01.2005 - 01.2010
Assistant Manager/Bartender
Italcibi
01.2002 - 01.2005
Labourer
Steel/Wood Doors Ltd. (Division of Royal Group)
01.1998 - 01.2001
Bachelor of Arts/Bachelor of Science - undefined
University of Toronto
Ontario Academic Credit Diploma - VCE Equivalent
St Patrick’s High School
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