Gabriel Iglesia
Summary
Highly skilled Credit/AR Specialist with the know how to deliver complex, detailed information in terms that anyone can understand. A passionate worker with over 10 years of assisting clients by finding solutions to issues and investigating queries. Knowledgeable in all credit, AR and collections procedures.
Overview
13
13
years of professional experience
Work History
Credit Specialist
Energy Locals Pty. Ltd.
04.2023 - 10.2023
- Reduced past due balances and bad debt by coordinating collection efforts with sales and billing departments.
- Devised collection recovery strategies to resolve client issues and delinquent cases.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
- Receipt incoming funds including BPAY and credit card payments.
- Set up new sundry accounts to ensure direct debit is in place.
- Issued invoices, statements, refunds, adjustments; and allocated payments necessarily.
- Prioritise time management to ensure ad-hoc tasks are completed EOD.
- Performed product, systems, and soft-skill training for new hires.
- Nominated for 'Energy Locals' Highest Performing Employee of The Month'.
Sr. Credit Control Specialist
WEX Australia
08.2017 - 04.2023
- Devised collection recovery strategies to resolve client issues and delinquent cases.
- Responsible in mitigating losses of commercial fuel, fleet and business clients and consumers across the Australian market by placing a call, sending letters (depending on the risk code, balance age or collections stage) such as reminders, suspension, closure, dishonour, and demand letters.
- Investigated and resolved customer disputes related to credit decisions.
- Negotiated payment plans and loan terms with delinquent customers.
- Collaborates and liaises with legal, corporate finance, administrators, liquidators, credit reporting agency: Equifax, insurance personnel, third-party collections agency and credit assessment group.
- Learning specialist for new hires.
Sr. Risk Analyst for Global Credit Administration
American Express (US And EMEA Markets)
10.2015 - 07.2017
- Performed gap analysis to identify areas of improvement.
- Mitigated losses by performing call reminders, and issuing letters.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Executed analysis of risks and identified risk mitigation strategies.
- Assisted clients with EFT-POS terminal stuck debit/credit issues, and collecting unpaid balances from US-based merchants.
- Issued cheques for refunds, and dealt with bankruptcy filings, conducted skip tracing using Lexis Nexis (Accurint) for reporting, case management, loss mitigation and decision making.
Sr. Client Services Analyst II
JP Morgan Chase & Company
04.2014 - 10.2015
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Performed credit analysis and maintenance for corporate card clients based in the greater US regions, Canada, UK, and EMEA.
- Performed level 2 approval for credit limit increase requests, and liaises with credit reporting agencies: Equifax, Experian PLC, and TransUnion.
- Reviewed new applications, credit viability, history, and credit worthiness.
- Provided primary customer support to internal and external customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Financial Services Advisor
JP Morgan Chase & Company
09.2011 - 03.2014
- Maintained updated records of all financial transactions to support traceability.
- Developed and implemented risk management strategies to minimize financial losses.
- Responsible for payment processes of US-based clients both private and government-funded entities such as car services, food stamps, etc.
- Performed audits for payment reports and liaises with JP Morgan bank branches, MasterCard, VISA, JCB, Diners Club, and American Express to ensure successful payment transactions.
- Negotiated agreements with clients and suppliers to cultivate favorable terms.
Business Development and Sales Executive
Convergys
11.2010 - 07.2011
- Built relationships with customers and community to establish long-term business growth.
- Performed sales for Citibank cards and insurance
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Information And Communications Technology
Systems Technology Institute
Lucena, Philippines04.2008
Skills
- Negotiations
- Time Management
- Critical Thinking
- Delinquent Accounts Monitoring
- Telephone Etiquette
- Financial Documentation
- Quality Control
- Customer Relationship Management
- Documentation Management
- Credit and Collections
- Risk Assessment
- Operational Efficiency
- Past Due Procedures
Personal Interests
Motivated and inspired world traveller who is often fascinated with cultural differences, food, people, and has a slight curiosity about aviations. A both visual and auditory learner hence the amusement for documentary shows related to science particularly in the branches of astronomy, archaeology, genetics, space exploration and human evolution.
Additional Information
Technical Skills
- Microsoft Office
- Google Drive
- Databases
- Spreadsheets (both Microsoft Excel and MacOS Numbers)
- Enterprise Systems (Autonomous learner and user)
- Avaya, Jabra, and Teams Phone Systems
- Centrelink (Highly trained for setting up payments)
- Lexis Nexis
Timeline
Credit Specialist
Energy Locals Pty. Ltd.
04.2023 - 10.2023
Sr. Credit Control Specialist
WEX Australia
08.2017 - 04.2023
Sr. Risk Analyst for Global Credit Administration
American Express (US And EMEA Markets)
10.2015 - 07.2017
Sr. Client Services Analyst II
JP Morgan Chase & Company
04.2014 - 10.2015
Financial Services Advisor
JP Morgan Chase & Company
09.2011 - 03.2014
Business Development and Sales Executive
Convergys
11.2010 - 07.2011
Bachelor of Science - Information And Communications Technology
Systems Technology Institute
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