Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabriel Izzard

Vermont,VIC

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in training and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Eager to apply these skills to the electrotechnology sector, as well as learn on the job to develop my professional skills. Driven to use my skills to help achieve targets set by management before deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Coach

McDonald's
Ringwood, Victoria
08.2020 - Current
  • Teaching new crew about kitchen procedures, as well as integrating them into a team and work environment
  • Constant communication with management to ensure all jobs and KPI's are met for the day. As well as delegating kitchen related jobs to crew to ensure a smooth handover
  • Cross trained to ensure i have garnered the necessary skills to effectively communicate with both customers and employees
  • Teamwork developed through 4 years of working in a team environment, when running a kitchen shift i first communicate with management as to what jobs need to be done and will then inform kitchen crew what must be completed
  • I have learnt Sales experience as well as problem solving skills through cross training, Mcdonald's has taught me to always make it convenient and easy for the customer as a smooth and seamless process is what both the customer and we want
  • Have developed the skill to be flexible allowing management to intergrate me to any area of the store, through working in all areas this has granted me the ability to be able to take the intiative and complete jobs without being asked

Store Team Member

Universal Store
Melbourne, VIC
11.2024 - Current
  • Collaborated with team members to achieve daily operational goals.
  • Handled customer inquiries and helped them reach a satisfactory resolution.
  • Greeted customers and provided excellent customer service.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Provided product knowledge to customers and answered inquiries.
  • Handled customer complaints professionally and efficiently.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained records related to sales for store management.
  • Monitored inventory levels and communicated restocking needs to management.

Education

Certificate of Completing Year 12 -

Camberwell High School
10.2022

Certificate II in Electrotechnology

Box Hill Institute of TAFE
Box Hill, VIC

Skills

  • Teamwork and collaboration
  • Effective communication with management and crew
  • Profound in training new crew members with all necessary skills and procedures
  • Ability to take initiative and complete roles before being asked, operating the cash register, EFTPOS, and POS, as well as cash handling
  • Meeting management's goals
  • Problem solving when an issue occurs on shift
  • Flexibility achieved through cross-training can be utilized in various roles
  • Worked with management in developing my skills in inventory and stock-taking
  • In depth understanding of current product and stock
  • Customer service
  • collaboration with management and team members to hit store and sales goals
  • Goal-oriented mindset
  • Ensured to maintain a high level of store cleanliness on a regular basis

Certification

  • Current valid probationary 1 license holder, along with personal vehicle.

Timeline

Store Team Member

Universal Store
11.2024 - Current

Crew Coach

McDonald's
08.2020 - Current

Certificate of Completing Year 12 -

Camberwell High School

Certificate II in Electrotechnology

Box Hill Institute of TAFE

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Gabriel Izzard