GABRIEL KOLAKOVIC
Kensington,VIC
Summary
I am an analytical, results driven Senior Manager who confidentially leads large cross functional Teams in highly dynamic and regulated industries. I am commercially astute, leveraging relationships and influencing stakeholders to realize project outcomes within tight deadlines and budgets. As a stakeholder relationship specialist, I develop existing internal and external relationships using a customer service focus approach, understanding client needs and developing innovative approaches to ensure exceptional service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
State Manager Vic/Tas
MA Services Group
08.2024 - 11.2025
- Costings for all existing and new clients
- Budgeting for all existing and potential clients
- Managing six Client Delivery Managers and Patrols division
- Managing the HR Department
- Risk Assessments
- Managing KPI framework for clients
- Preparing and delivering presentations for potential clients
- Developing contractor management plans
- Conducting OH&S Risk Assessments
- Implementation of customer service strategies for clients and staff
- Conducting staff Performance Reviews
- Contract negotiations
- Dealing with various Unions
- Managing revenue of $95 million across Vic/Tas
- Managing all contract transitions
- During my employment at MA Services Group, I transitioned some of Melbourne’s largest contracts. These include the National Gallery of Victoria, Federation Square, ACMI, Southern Cross Station, JLL X 6 Corporate Buildings, Knight Frank x 4 Corporate Buildings, DHL x 4 Industrial sites. All these were completed in the agree timeframe. Furthermore, I managed to decrease overtime in Victoria by 70%.
Business Manager
MSS Security
03.2023 - 07.2024
- Costings for all existing and new clients
- Budgeting for all existing and potential clients
- Managing 150 Site Supervisors/ Managers across my portfolio
- Risk Assessments
- Invoicing
- Designing rosters
- Preparing and delivering presentations for potential clients
- Developing contractor management plans
- Conducting OH&S Risk Assessments
- Establishing effective workplace relationships
- Monitor and review security operations
- Facilitate workplace briefing and debriefing processes
- Implementation of customer service strategies for clients and staff
- Conducting staff Performance Reviews
- Contract negotiations
- Dealing with various Unions
- Managing Portfolio of $22 million dollars per annum
State Manager
StateGuard Protective Services
01.2022 - 06.2022
- Managing the Security division across Victoria and Tasmania
- P & L Responsibility of $28 million per annum
- Business Development
- Developing Strategic and Marketing plans
- Tender writing
- Managing ISO 14001,9001 and 45001 compliance requirements
- Writing Emergency Management Plans for Clients
- Costings for all existing and new clients
- Conducting OH&S Risk Assessments for all contracts
- Staff Performance Appraisals
- Managing Operations Managers, Client Services Managers, Sales Managers and Duty Managers
- Managing 300 Field Staff including Site Managers, Supervisors and Security Officers
- Managing all compliance
- Key Accounts Managed, IXOM, Western Health
General Manager
CPS Security
01.2021 - 01.2022
- Managing the Security division across Victoria
- Managing P&L of $32 million per annum
- Business Development
- Developing Strategic and Marketing plans
- Tender writing
- Costings for all existing and new clients
- Conducting OH&S Risk Assessments for all contracts
- Staff Performance Appraisals
- Mentoring Rostering and HR Team
- Developing and Delivering Training Programs
- Managing 120 Field Staff including Site Managers, Supervisors and Security Officers
- Key Contracts won: Metro Trains
General Manager
Robuck Security Group
08.2017 - 01.2021
- Managing the Security division across Victoria, NSW and QLD
- Managing P&L of $42 million per annum
- Business Development
- Fostering Client Relationships
- Tender writing
- Costings for all existing and new clients
- Budgeting
- Managing all compliance for Robuck Security
- Managing all office staff (3 client service managers, placement officer, HR Manager and State Supervisors)
- 10 Site Supervisors/Site Managers and 150 field staff
- Developing and mentoring all Managers
- Risk Assessment's
- Preparing and delivering presentations for potential clients
- During my employment with Robuck Security, I have managed to grow the patrols division by 30%
- Guards division by 20% and resigned all contracts without going to Tender
- Furthermore, I was integral in Robuck Security achieving ISO 14001,9001 and 45001 accreditations
- Key Accounts managed were Robert Bosch Australia, Heinz Watties and Peters Ice Cream
Operations Manager
Wilson Security
03.2014 - 05.2017
- Client Liaison (portfolio of 20 clients)
- Costings for all existing and new clients
- Budgeting for all existing and potential clients
- P & L of $ 27 million per annum
- Managing 200 Site Supervisors/ Managers across my portfolio
- Risk Assessments
- Invoicing
- Designing rosters
- Preparing and delivering presentations for potential clients
- Developing contractor management plans
- Conducting OH&S Risk Assessments
- Establishing effective workplace relationships
- Monitor and review security operations
- Facilitate workplace briefing and debriefing processes
- Implementation of customer service strategies for clients and staff
- Conducting staff Performance Reviews
- Contract negotiations
- Dealing with various Unions
- Key Achievements:
- During my employment with Wilson Security, I have managed to resign many contracts without going to Tender and optimize profits by implementing cost effective resourcing strategies
- Monetary value of the portfolio was thirty million per annum
- Key clients included, National Gallery of Victoria, NAB, Telstra and Eastern Health.
National Operations Manager
Robuck Security Services
08.2010 - 03.2014
- Client Liaison (portfolio of 20 clients)
- Managing P and L of $17 million per annum
- Tender writing
- Costings for all existing and new clients
- Budgeting for all existing and potential clients
- Managing all compliance for Robuck Security
- Managing all office staff (3 client service managers, placement officer, HR Manager and State Supervisors)
- Developing and mentoring all Managers
- Risk Assessments
- Invoicing.
Education
Certificate IV - Training Assessment
Certificate 2 and 3 - Security Operations
Complex Training Academy, Academy
Bachelor of Arts - Social Sciences (Social Work)
Victoria University of Technology
Associate Diploma - Social Sciences
Victoria University of Technology
Skills
- Staff Training
- Compliance Management
- Risk Assessments
- Emergency Management Plans
- Revenue Forecasting
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Budget Management
- Team Leadership
- Public Speaking
- Operations management
- Strategic planning
- Sales leadership
- Relationship management
- Performance improvement
Accomplishments
- During my employment at MA Services Group, I transitioned some of Melbourne’s largest contracts. These include the National Gallery of Victoria, Federation Square, ACMI, Southern Cross Station, JLL X 6 Corporate Buildings, Knight Frank x 4 Corporate Buildings, DHL x 4 Industrial sites. All these were completed in the agree timeframe. Furthermore, I managed to decrease overtime in Victoria by 70%.
- During my employment with Wilson Security, I have managed to resign many contracts without going to Tender and optimize profits by implementing cost effective resourcing strategies
- Monetary value of the portfolio was thirty million per annum
- Key clients included, National Gallery of Victoria, NAB, Telstra and Eastern Health.
Certification
Certificate IV in Security and Risk Management License's Held: Security guard and Crowd Controller: 668 -806-50S
Timeline
State Manager Vic/Tas
MA Services Group
08.2024 - 11.2025
Business Manager
MSS Security
03.2023 - 07.2024
State Manager
StateGuard Protective Services
01.2022 - 06.2022
General Manager
CPS Security
01.2021 - 01.2022
General Manager
Robuck Security Group
08.2017 - 01.2021
Operations Manager
Wilson Security
03.2014 - 05.2017
National Operations Manager
Robuck Security Services
08.2010 - 03.2014
Certificate 2 and 3 - Security Operations
Complex Training Academy, Academy
Bachelor of Arts - Social Sciences (Social Work)
Victoria University of Technology
Associate Diploma - Social Sciences
Victoria University of Technology