Gabriel Lee
Box Hill South,VIC
Summary
Highly motivated and collaborative individual with a strong focus on task completion and achieving desired outcomes. Possesses developed employability skills and personal attributes that facilitate a smooth transition from education to on-the-job training. Demonstrates leadership and communication skills through active participation in various sporting clubs and associations. Eager to learn from experienced professionals, constantly seeking new challenges and growth opportunities to achieve both professional and athletic goals. A service center environment requires technical expertise and excellent customer service skills. Adept at providing effective communication to resolve customer issues and meet their needs. Tech-savvy with knowledge of computer hardware, software installation, and maintenance. Skilled in troubleshooting local area network and wide area network systems, as well as training users in hardware and software applications. Known for a structured approach and methodical nature, excels as a team player, consistently delivering exceptional customer service and IT support in both remote and client-facing capacities.
Overview
24
24
years of professional experience
Work History
Assistant Coach
Miao’s Table Tennis Club
01.2001 - Current
- Prepared necessary materials and spaces for smooth operation of training activities.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Implemented target drills and fitness circuits to bolster athletes' coordination and performance levels, leading to measurable improvements in technique and match performance
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Promoted positive behaviour among student-athletes as role model consistently demonstrating good sportsmanship principles.
- Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
IT Support
Box Hill Tafe and Youngster
02.2024 - 05.2024
- Provide telephony, self-service portal, chat and face to face IT service at tech bar
- Resolve technical issues efficiently, reducing downtime and improve user satisfaction
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Contributed to a collaborative team environment ensuring seamless IT operations.
- Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
- Delivered high-quality customer service by addressing user concerns promptly and professionally.
- Update knowledge articles and documentation for technical knowledge transfer
Horticulture Assistant
La Trobe Wildlife Sanctuary
01.2009 - 02.2009
- Prepare spaces and materials necessary for daily horticulture tasks ensuring smooth operations and efficiency.
- Maintained and organised digital filing systems, enhancing record accessibility and accuracy.
- Screened and response to email messages, improving communication flow and response time as directed,
- Maintained and water plants, contributed to their health and growth.
Education
Certificate IV Cyber Security -
Swinburne University
08.2024
Certificate III IT & VCAL -
Box Hill Institute
12.2023
Skills
- Customer service
- Problem solving
- Teamwork
- Task allocation
- Supervision
- Training and conditioning players
- Game Strategy Implementation
- Coaching
- Empathy to customer needs
- IT Support Management
- IT Support Services
- Remote Operations Support
- Fitness Goal Support
Achievementsandcontributions
- Developed understanding and appreciation for health, safety, and environmental management policies in an organisation.
- Attended coaching and game meetings reviewing game plans. Contributed to discussions on efficiency running of the tournament games and team organisation.
Professionalreferees
To provide upon request
Attributes
- Verbal Communication, Recognised ability to communicate with a range of individuals from different cultures and backgrounds. Demonstrated by being an assistant coach at Miao’s Table Tennis club.
- Commitment & Dedication, Willing to provide long-term ongoing contribution and commitment to an organisation. Demonstrated by membership of Table Tennis Victoria for 4 years.
- Collaborative Team Member, Ability to collaborate with team members. Demonstrated by group work assignments, professional work experience placements and coaching at local Table Tennis club.
- Reliable, Commended reliability as team member and supporter. Demonstrated by attending all table tennis training at local Table Tennis club since 2019.
State Team Table Tennis Player
Participation in club, state and national competition
Goal to be select to Australian National Table Tennis team in next 2 years
Languages
Chinese (Mandarin)
Limited Working
Timeline
IT Support
Box Hill Tafe and Youngster
02.2024 - 05.2024
Horticulture Assistant
La Trobe Wildlife Sanctuary
01.2009 - 02.2009
Assistant Coach
Miao’s Table Tennis Club
01.2001 - Current
Certificate III IT & VCAL -
Box Hill Institute
Certificate IV Cyber Security -
Swinburne University
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