Gabriel Silverio Da Costa

As a Pedagogical Coordinator at a FISK English School, I hold a multifaceted role central to maintaining and elevating the academic standards and operational excellence of the institution. My responsibilities span curriculum management, teacher development, student progress oversight, and quality assurance, ensuring a dynamic and effective learning environment for all students.

• Performed rigorous quality assurance and evaluation of AI chatbot responses, critically assessing factual accuracy, coherence, and adherence to specific conversational personas.
• Specialized in evaluating AI models' ability to adopt diverse communication styles, ranging from warm and friendly to direct and formal, based on project specifications.
• Provided detailed, actionable feedback in English to AI developers, directly contributing to the iterative improvement and refinement of large language models.
• Enhanced AI model performance by identifying linguistic nuances, logical inconsistencies, and persona deviations, ensuring high-quality and contextually appropriate outputs.

● Creation of Purchase Orders;

● Monitoring the Purchase process;

● Tracking materials through SAP and PBI + Excel reports;

● Requesting and monitoring the payment of services rendered;

● Providing support to Project Managers and Vendors.

Compile data from various areas of the company to understand transportation issues and report the results to the client, identifying causes and possible solutions. This involves supporting the customer and focusing on delivery, reverse logistics, quality, and warehouse management

● Add new returns sent for reverse logistics.

● Monitor the transit of returns.

● Follow up on status with reverse logistics.

● Identify the reasons for delays.

● Monitor processes post-completed returns