Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Thomas

Torquay,VIC

Summary

Dynamic Director of Client Services with expertise in client relationship management and strategic planning. Proven track record of enhancing client satisfaction and retention through tailored service plans and effective team collaboration.

Overview

5
5
years of professional experience

Work History

Director of Client Services and STA

Marco Polo Supports
Torquay, Victoria
10.2022 - Current
  • Fostered strong client relationships, achieving high satisfaction and retention rates.
  • Developed strategic service plans to effectively address diverse client needs.
  • Collaborated with internal teams to deliver customized support tailored to client needs.
  • Oversaw staff training programs, enhancing client service delivery standards.
  • Analyzed client feedback to refine service offerings and enhance operational processes.

Disability Support Worker

Apollo Jr
Bendigo, VIC
05.2021 - 06.2022
  • Assisted clients with daily living activities and personal care routines.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Collaborated with healthcare professionals to ensure comprehensive care delivery.
  • Facilitated social and recreational activities to enhance client engagement.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.

Education

Certificate IV in Disability -

Unique College of Technology
Online
07-2024

High School Diploma -

Girton Grammar
Bendigo
11-2018

Skills

  • Client relationship management
  • Staff training
  • Service analysis
  • Problem solving
  • Service delivery optimization
  • Time management
  • Client relationship management
  • Talent acquisition
  • Cross-functional coordination

Timeline

Director of Client Services and STA

Marco Polo Supports
10.2022 - Current

Disability Support Worker

Apollo Jr
05.2021 - 06.2022

Certificate IV in Disability -

Unique College of Technology

High School Diploma -

Girton Grammar

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Gabriel Thomas