Gabriel Tofaili

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.

Part of the Certificate III in Business Services work-placement course; (5 Day Internship).

• Part of the Certificate III in Business Services work-placement course; (5 Day Internship).
• Streamlined office processes by implementing efficient administrative systems and procedures.
• Processed checks to vendors and sought out signatures.
• Participated actively in planning and executing company events.
• Managed contract and price negotiations with office vendors and service providers.

• Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
• Maintained high standards of personal hygiene and followed all safety protocols related to food handling and sanitation practices within the establishment.
• Adapted quickly to changing situations such as unexpected rush periods or employee absences, ensuring seamless operations within the dining area.
• Streamlined order-taking process by accurately recording customer orders and promptly relaying them to kitchen staff.
• Contributed to the overall success of the restaurant by consistently delivering high-quality service, contributing to positive reviews and word-of-mouth referrals from satisfied customers.

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.